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Telehealth
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Workplace Violence

Courses

Title Duration CME Certified Sort descending
0.50

Launch Course

Origination: Expiration:

To manage the threat posed by multi-drug-resistant organisms (MDROs), all healthcare workers and individuals must work together. Along with providing a comprehensive look at new and ever-changing MDROs, this course covers disease trends associated with MDROs, the national approach to combat MDROs, leading practices and clinical interventions, and the psychosocial effects of treatment. You will learn prevention measures and methods to control the spread of MDROs in our communities and throughout health care.

Describe the current problem with multi-drug-resistant organisms (MDROs).

Identify disease trends associated with MDROs.

Identify the most common MDROs.

Identify how to decrease the transmission of MDROs.

Describe the national approach to combat MDROs.

Describe the psychosocial effects of treatment.

Instructor
Susan Heinzerling, RN, CHPN

1.00

Launch Course

Origination: Expiration:

In this course, you will become familiar with various models and configurations of integrated care. You will learn about the costs, benefits, and goals of integrated care systems. As there are numerous challenges to integrating care, you will become aware of some of these key challenges, and familiar with particular characteristics of well-functioning integrated care systems. Finally, you will learn a variety of ways that behavioral healthcare professionals, including you, can function effectively in an integrated care environment.

Define up to five levels of integrated care

List three benefits and goals of an integrated system of care

Name two characteristics of well-functioning systems

Describe three types of integrated care settings

Identify two effective interventions for behavioral health professionals in integrated care environments.

Name three core competencies required of an integrated care workforce

Instructor
Stephanie Furness, MSW, LCSW

1.00

Launch Course

Origination: Reviewed: Expiration:

Listening skills are an often-undeveloped component of effective communication. Leaders and managers with strong listening skills build more productive and engaged teams and increase their own effectiveness. In this course, you will learn the consequences of not listening effectively and how adapting the techniques of active listening will benefit you. You will develop a greater understanding of why and how managers and leaders must listen actively, not passively, to build stronger teams and increase their impact. You will learn the importance of establishing common ground and practicing empathy as you apply the techniques for becoming a better listener.

Recognize that listening is a critical communication skill, and understand its value to your managerial and leadership effectiveness.

Discover the different listening styles that can either help or hinder your ability to lead and influence others.

Learn and apply best-practice techniques for improving your active listening skills.

Expert Reviewer
David A. Winter, MBA, SPHR, SHRM-SP

1.25

Launch Course

Origination: Expiration:

This course will offer a blend of ethical and legal information, clinical vignettes, and strategies that can later be applied in therapeutic settings. The content of this course includes information about informed consent, confidentiality, privacy, boundaries, mandatory reporting, and rules for sharing information. The course assumes the learner has a basic understanding of telehealth technologies and formats. To learn more, you can search the Relias library for additional courses related to telehealth.

The goal of this course is to provide addictions professionals, behavioral health counselors, marriage and family therapists, psychologists, social workers, and nurses in health and human services settings with strategies and information for competent and ethical telehealth practice.

Name the key sources of information that inform ethical and legal telehealth service delivery.

Identify at least two competencies required for delivering telehealth services.

List specific steps for ensuring confidentiality, informed consent, appropriate boundaries, mandated reporting, and sharing of information within telehealth service delivery.

Describe common ethical missteps and legal problems that arise with telehealth service delivery and how providers can avoid these issues.

Instructor
Stephanie L. Furness-Kraft, LCSW, CCTP

1.50

Launch Course

ANCC Accreditation

Origination: Expiration:

Ensuring that a healthcare system is culturally competent can reduce health disparities. Healthcare employees who have effective interpersonal and working relationships are essential to successful healthcare outcomes. Healthcare staff provide care to individuals from many backgrounds, so it is essential that they get proper Diversity, Equity, and Inclusion (DEI) training. DEI training should be integrated into the standard hiring and onboarding process for the entire healthcare workforce. The goal of this course is to provide healthcare employees with training about Diversity, Equity, and Inclusion (DEI).

Define cultural competence, implicit bias, and indirect discrimination.

Describe at least two assumptions and myths related to stereotypes.

Explain best practices when working with people from different races, cultures, values, and sexual orientations.

List at least three barriers to providing quality healthcare.

Identify at least two ways to make the healthcare environment welcoming for all people. 

Instructor
Juan Armando Rojas Joo, Ph.D.

Staff Writer
Kimberly Workman, MA

1.50

Launch Course

ANCC Accreditation

Origination: Reviewed: Expiration:

This course discusses hypertensive disorders during pregnancy, including pathophysiology, classifications, characteristics, diagnostic criteria, risk factors, management, and prevention. Also covered are the diagnostic criteria used to screen and monitor women with potential preeclampsia, pathophysiologic changes that occur with preeclampsia, the appropriate management of women receiving magnesium sulfate therapy, and the recommended guidelines for administering anti-hypertensive agents.

Discuss pathophysiologic changes that occur in women with preeclampsia.

Discuss recommended guidelines for administration of anti-hypertensive agents in women experiencing acute, severe hypertension.

Recognize diagnostic criteria used to screen and monitor women with potential preeclampsia.

Review the appropriate treatment regimen for administration and management of women receiving magnesium sulfate therapy.

Verbalize the common risk factors associated with hypertensive disorders in pregnancy.

Understand the current terminology and classifications associated with hypertensive disorders in pregnancy.

Speaker
Melynda Reeves, MSN, RN, RNC-OB

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

The goal of this course is to help nurses and speech-language pathologists (SLP) in early identification of dysphagia after a stroke. This course will review the incidence of dysphagia in stroke and the types of screenings and exams used for early detection and diagnosis. After reviewing swallow screens in detail, you will be able to understand how each member of the interprofessional team plays a role in the implementation of these assessments.

Determine the outcomes of patients with acute stroke who experience dysphagia.

Identify the screening methods and exams used to assess dysphagia.

Recognize the role of the interprofessional team in improving dysphagia outcomes.

Instructor
Amy Bonadies, RN, BSN

0.50

Launch Course

Non-accredited Education

Origination: Expiration:

Influenza, also known as the “flu,” can have a significant cost due to restricted activities, illness, and deaths. Pregnant women, children, older adults, and individuals with respiratory or chronic debilitating conditions are particularly vulnerable to serious complications of influenza. This course will teach you simple steps to protect yourself and those you serve from getting or spreading the flu.  

The goal of this course is to provide all staff with the basics of flu prevention, symptoms, and treatment strategies.

Identify signs and symptoms of influenza. Describe ways to prevent the spread of influenza viruses.

Expert Reviewer
Jennifer W. Burks, M.S.N., R.N.

0.25

Launch Course

Origination: Reviewed: Expiration:

Emotional intelligence (EQ) is your ability to understand, express, and manage your emotions as well as your level of insight into what the people around you are feeling. Being equipped with EQ can add to your quality of life and career success. In this course, you’ll learn about developing emotional awareness—the bedrock of emotional intelligence.

Define emotional intelligence.

Develop your EQ by becoming more aware of your emotions and those of others.

Instructor
Sheri L. Willis, M.A.

1.25

Launch Course

Non-accredited Education

Origination: Reviewed: Expiration:

Ensuring that employees are free from harassment in a safe and healthy work environment is key to achieving your company's goals. This course examines various types of workplace harassment, the basic skills needed to understand and deal with such situations, and information concerning your role in ensuring a harassment-free work environment.

Define workplace harassment.

Recognize examples of harassment situations and problems that may occur in the workplace.

Identify retaliation and recognize why retaliation against employees who complain of workplace harassment is prohibited.

Describe how to effectively respond to harassment incidents in the work place.

Assist your organization in promoting workplace behaviors that do not create or contribute to harassment.

Instructor
David A. Winter

1.25

Launch Course

ANCC Accreditation

Origination: Reviewed: Expiration:

All health centers funded by the Health Resources and Services Administration (HRSA) must have in place a system to improve patient care and outcomes, which is your center’s quality improvement (QI) program. While the primary benefit is improving patient care and outcomes, there are also financial benefits. The Department of Health and Human Services has allocated $36.3 million to fund centers that meet or exceed quality improvement measures. Although most health centers have established some QI functions, this course will enable you to take a comprehensive approach to implementing QI systems. You will learn about the essentials of QI infrastructure, systems, and programs, along with how to identify quality-related problems using proactive strategies, such as peer review and patient satisfaction surveys, as well as reactive strategies, such as patient complaint tracking systems. Also included is how to put the FOCUS-PDSA model into action.

Describe the elements of a successful quality improvement program.

Explain the 5 components of the quality improvement process.

Apply the Model for Improvement to put a quality improvement initiative into action.

Describe specific proactive and reactive quality improvement strategies for health centers.

Expert Reviewer
Jennifer Moore, RN-BC, DNS-CT, CDP

Expert Reviewer
Nellie Galindo, MSW, MSPH

Instructor
Katy Kunst, MBA

1.00

Launch Course

Origination: Reviewed: Expiration:

Stroke, the fifth-ranking cause of death and a leading cause of disability in the U.S., is the country‘s primary neurological problem. Each year, about 800,000 people have a new or recurrent stroke costing more than $34 billion in medical care and disability. Risk factors, characteristics of left- and right-hemispheric strokes and appropriate rehabilitation goals are discussed.

List modifiable and nonmodifiable risk factors of stroke

Identify neurological deficits associated with left- and right-hemispheric strokes

List appropriate goals of rehabilitation for a patient who has had a stroke 

Instructor
Lisa Bowman, MSN, RN, CRNP, CNRN

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

This course is designed to provide greater awareness of sexual harassment in the workplace, steps to take to prevent it, and methods to deal with it if it does occur. The course will focus on federal laws, liability issues, harassment policies, employee rights, supervisor responsibilities, and investigation procedures.

The content in this course is applicable to supervisors in all settings.

Differentiate between types of sexual harassment. Describe the laws regarding sexual harassment in the workplace

Discuss both employee and non-employee rights regarding sexual harassment

Explain the role you have in preventing, recognizing, investigating, and taking corrective action concerning sexual harassment in the workplace

Describe the investigation process of a sexual harassment claim

Expert Reviewer
Linda Karlheim, MSM, SPHR, SHRM-CP

Staff Writer
Ron Orth RN, CHC, CMAC, AHIMA-Approved ICD-10-CM Trainer

1.00

Launch Course

ANCC Accreditation

Origination: Reviewed: Expiration:

Communication is one of the most important elements of excellent care. This is especially true when decisions about medical treatments need to be made. Advance care planning is an ongoing process in which people explore and discuss their goals, values, and understanding of their health to guide future end-of-life treatment decisions. In this course, you will learn when and how to start conversations and how to use a framework called FIVE WISHES® that simplifies and personalizes the end-of-life conversation and helps to elicit valuable information for decision-making. The goal of this course is to provide healthcare staff with an overview of the benefits and components of effective advance care planning conversations.

 

Identify the importance and relevance of advance care planning in healthcare today.

Define the components of effective advance care planning that help increase the likelihood of wishes being honored.

Explain the Five Wishes framework for conversations.

Identify the necessary steps to properly document and update advance care plans.

Instructor
Kathleen Taylor

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

Transfusions are a life-saving intervention, but transfusion errors, particularly errors involving ABO incompatibility, can be deadly. Three actions that have frequently been a contributing cause for ABO incompatibility errors are incorrect labeling of the blood sample for crossmatching, incorrect interpretation by personnel in the blood bank, and incorrect identification of the patient prior to initiation of a transfusion. Laboratory staff and nurses who are involved in the administration of blood products must strictly follow facility policies to ensure that they give the correct blood product to the correct patient. The goal of this course is to provide information about blood incompatibility errors and the evidence-based practices to prevent them.

List at least three factors that contribute to blood incompatibility errors.

Describe blood type compatibility between the donor and recipient and the processes involved in the safe transfusion of blood products.

Identify transfusion reaction types and the processes involved in the investigation and management of transfusion reactions when they occur.

Instructor
Dana Bartlett, RN, MSN, MA, CSPI

Staff Writer
Laura Bell, BSN, RN, CCRN

Expert Reviewer
Catherine J. Swift, MT(ASCP)

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

By applying evidence-based strategies, nurses can help reduce pain during minor pediatric patient procedures. Nurses must assess the level of pain and understand the barriers to and the options available for effective pain management in pediatric patients. The goal of this educational program is to provide evidence-based practice information that will promote nursing management of pediatric pain during minor procedures. The content in this course is applicable to nurses in acute care and outpatient settings.

Identify barriers surrounding pediatric pain management.

List opportunities where pain can be reduced in pediatric minor procedures.

Describe nonpharmacological and pharmacological methods that can be used to reduce pain in pediatric minor procedures.

Instructor
Denise Ramponi, DNP, NP-BC, FAEN

Expert Reviewer
Vicky Bowden, BSN, NP, MNSc, DNSc
Elizabeth G. Rudolph, RN, MSN, JD
Valerie Probstfeld, MSN, RN, FNP-BC

Instructor
Elizabeth Kellerman, MSN, RN

1.00

Launch Course

Origination: Expiration:

Chronic conditions such as heart disease, stroke, diabetes, lung disease, obesity, and arthritis create a significant burden on our healthcare system. Healthcare professionals witness the impact on patients’ quality of life and also see how hard it is for people to make changes in their health. Instructing patients what to do, alone does not tend to lead to positive behavior changes.

Motivational interviewing is a style of patient counseling that helps resolve a person’s ambivalence about changing his or her habits. The approach is based on what matters to the patient. When each member of an interprofessional team practices from this point of view, the results can be positive for the patient, and for the practitioners.

Explain the benefits of using motivational interviewing to encourage lifestyle changes.

Identify the four guiding principles (RULE) of motivational interviewing for healthcare providers.

Discuss motivational interviewing techniques practitioners can use to help people create behavior change.

Identify the five stages of change within the Transtheoretical model of behavior change.

Identify the five components of SMART goals.

Instructor
Holly Carlson, MS, RN, CCRN

1.25

Launch Course

ANCC Accreditation

Origination: Expiration:

The goal of this course is to provide addictions, behavioral health counseling, marriage and family therapy, nursing, psychology, and social work professionals in health and human service settings with information about how substance use disorders can impact family systems and approaches to help the family system. 

Identify how family dynamics impact the development of a substance use disorder.

Recognize how substance use impacts the family members of individuals with substance use disorders.

Indicate evidence-based interventions that you can use to successfully address the relationship between the dynamics of family systems and substance use.

Instructor
Bryn Davis, LPC, MAC

Expert Reviewer
Lauren Quick-Graham, MSW, LCSW, LCAS, CSI

1.00

Launch Course

Non-accredited Education

Origination: Reviewed: Expiration:

This course discusses what quality payment programs are and who can participate in them. Included are Alternative Payment Models (APMs), Advanced APMs, and Other Payer Advanced APMs, along with the criteria to be considered for each of these programs. Also covered are Qualifying APM Participants (QPs), how payments apply to QP determinations, threshold scores, and payer combination options, along with a discussion of the Physician-Focused Payment Model Technical Advisory Committee (PTAC). This module is designed for presentation to trainers and other information givers and can easily be adapted for presentations to groups of beneficiaries.

Discuss the Quality Payment Program and its impact on Medicare Part B payments.

Outline how the Quality Payment Program Impacts Alternative Payment Models and the Merit-Based Incentive Payment System (MIPS).

Explain who participates in Alternative Payment Models and the Merit-Based Incentive Payment Systems.

Summarize how the Physician-Focused Payment Model Technical Advisory Committee impacts Alternative Payment Models for clinicians.

Identify where to get additional information.

Instructor
Centers for Medicare & Medicaid Services National Training Program

0.75

Launch Course

Origination: Reviewed: Expiration:

Symptoms in a child such as fever, cough, and chills can alert you to the potential presence of a communicable disease and can aid in the detection of concerns in your work environment. Less obvious symptoms may require a more careful inspection to determine risk factors. Because children are exposed to a variety of environments, caregivers working with families must have the ability to identify healthcare concerns quickly in order to halt the spread of disease. This course, designed for staff members working with children and their family members, will help you determine if signs and symptoms depict the presence of a communicable disease, and the best way to manage the child and their environment. Included are ways to interact with a child who has a communicable disease, as well as a review of best practices in preventing the spread of common communicable diseases.

Identify common signs and symptoms of communicable diseases in children.

Discuss ways to interact with a child with a communicable disease.

State ways to prevent the spread of infection.

Instructor
Marissa Brown, MSN, RN, CPN

1.25

Launch Course

ANCC Accreditation

Origination: Reviewed: Expiration:

Research indicates that screening and brief interventions by health-care professionals can have a significant impact on individuals with drug or alcohol difficulties. This course presents step-by-step guidelines about how to integrate screenings, how to conduct brief interventions that “meet people where they are” in their stage of change, and how to refer individuals to appropriate resources when they suffer from more severe substance issues. This training illustrates best practices using the SBIRT (Screening, Brief Intervention, and Referral to Treatment) approach outlined by SAMHSA’s Center for Substance Abuse Treatment. You will be equipped with the tools you need to successfully screen and provide brief interventions for substance use issues in your own health-care setting.

Identify the core components of SBIRT.

Discuss reasons why implementing SBIRT in a general medical setting is beneficial to identifying and treating persons with hazardous substance use and the most common screening tools used.

Identify the basic philosophy, principles, and techniques of Motivational Interviewing and Stages of Change and how they apply to SBIRT.

Discuss the steps of providing brief interventions. Apply SBIRT knowledge to case scenarios.

Instructor
Bruce Horwitz, PhD

Staff Writer
Kimberly Cobb, M.S.

1.00

Launch Course

Origination: Expiration:

This course will familiarize the learner with personal protective equipment. The different types and proper application of personal protective equipment are discussed. Choosing the correct personal protective equipment for the type of exposure is presented. This course engages the learner in discovering educational resources for commonly used chemicals and tactics for choosing personal protective equipment used in situations where exposure risks are evolving. 

Discuss the different types of personal protective equipment (PPE) and the proper application

Demonstrate knowledge in choosing the correct type of PPE for the type of exposure presented

Instructor
Holly Carlson, MS, RN, CCRN

1.00

Launch Course

ANCC Accreditation

Origination: Reviewed: Expiration:

Crisis is broadly defined as an exceptional event that is disruptive and beyond a person‘s usual coping skills. The goal of crisis intervention is to return individuals or families to the optimum level of functioning they experienced before the crisis. In addition, a potential for growth exists when people develop new and effective coping skills. Nurses need to understand crises and assessment and intervention strategies because they are often the first medical personnel to spend enough time with patients to recognize the signs of crisis.

Identify types and phases of crises

Describe comorbidities and other limiting factors that affect crisis outcomes

Discuss assessment strategies and intervention techniques for crisis management

Instructor
Connie Vogel, PhD, RN, CNS-BC, CNE

0.50

Launch Course

ANCC Accreditation

Origination: Expiration:

Universal Protocol is a Joint Commission strategy for preventing wrong-site surgeries, along with monitoring adherence by accredited facilities. The safe surgery checklist initiative, by the World Health Organization, was established to provide an outline of necessary tasks to complete in each perioperative phase of care. Along with these, there are many other risk-prevention strategies and tools to help keep surgical patients safe from harm.

The goal of this course is to equip nurses and CSTs with tools and other evidence-based practices for preventing wrong-site surgeries.

Identify common causes and risk factors for wrong-site surgeries.

Describe the steps of the Universal Protocol and the three phases of the World Health Organization's Surgical Safety Checklist.

Summarize innovative, evidence-based strategies for preventing wrong-site surgeries.

Instructor
Brandy Verton, BSN, RN

Expert Reviewer
Jaclyn Rochelle, SFA, CST

1.25

Launch Course

ANCC Accreditation

Origination: Expiration:

Atrial fibrillation (AF) is the most common type of arrhythmia. It affects approximately 2.7 million people in the U.S. and is a leading risk factor for stroke (AHA, 2016). AF is most commonly seen in patients who are over age 60 years. Many patients with AF are asymptomatic, making it difficult to diagnose. AF can increase the risk of stroke if not diagnosed and treated. Approximately 15% of people who experience a stroke have AF (AHA, 2016). Strokes resulting from AF can be prevented with early screening, diagnosis, and intervention.

Recognize patient risk factors that can lead to AF and subsequent stroke.

Identify anatomical and physiological changes that occur with AF that contribute to increased risk for stroke.

Determine interventions for symptom control and how to manage risks for stroke in patients with AF.

Staff Writer
Alia Lutz, BSN, RN

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

Polypharmacy is a widespread problem in older adults as a direct result of chronic conditions requiring an individual to take five or more daily medications. It often leads to adverse drug events that can range from mild to severe or even death. This course discusses polypharmacy, pharmacokinetics, and pharmacodynamics. It also discusses basic medication actions and interactions with a focus on the physiological changes and potential reactions seen in older adults. Understanding the pharmacokinetics and pharmacodynamics of how medications work on and within the body is important in preventing adverse drug events from polypharmacy.

Identify three classifications of medications.

Discuss pharmacokinetics and pharmacodynamics and their relationship to medication toxicity in older adults.

Explain why polypharmacy increases the potential for adverse drug events and who is at risk.

Staff Writer
Kathleen Koopmann, RN, BSN, PCCN

0.50

Launch Course

ANCC Accreditation

Origination: Expiration:

Healthcare providers are constantly challenged to quickly adapt to organizational change and respond to turbulent environments with many interconnected and moving parts. Experts maintain that interprofessional healthcare teams can improve the quality of care, problem-solve more effectively, and improve outcomes. Building a team with diverse backgrounds and unique perspectives has been shown to have a positive impact on performance. Nurses can make a distinct impact by influencing the design of care delivery and improving the practice environment as part of strategic interprofessional planning . 

Identify your new strengths for contributing to interprofessional team strategic planning sessions.

Apply good enough, push on (GEPO), SWOT, and simple rules when designing strategic plans.

Instructor
Deborah Zastocki, DNP, EdM, MA, RN, NEA-BC, FACHE®

Staff Writer
Julie Stefanski, MEd, RDN, CSSD, LDN, CDCES, FAND

 

0.50

Launch Course

Origination: Expiration:

As a healthcare worker, you are in regular contact with residents, visitors, and coworkers. When harassment or bullying occurs in the workplace, the impact on staff and visitors creates a troubled workplace. Facility operations are also disrupted with long-reaching effects. Workplace violence refers clearly to threats or actual use of physical force against a person in the workplace. In recent years, more healthcare workers have assumed a greater risk of exposure to workplace violence. In this course, you will learn how to spot, prevent, and respond to workplace violence. 

Define workplace violence.

Identify steps to survive a hostile encounter.

Determine when and how to report workplace violence.

Instructor
Johnny Lee, MS

Staff Writer
Edward Bartels, RN, BSN, MICN

0.75

Launch Course

ANCC Accreditation

Origination: Expiration:

Sepsis is the result of a dysregulated host response to severe infection that can result in systemic inflammation, immune system dysfunction, coagulopathies, multi-organ system failure, and death (Rhodes et al., 2017). The signs and symptoms of sepsis can vary in onset and presentation and depend on many individual patient factors. Early recognition and intervention is key to improving patient outcomes. Nurses are vital in this role as they are readily at the bedside and able to continually assess the patient and communicate changes in patient condition to providers. The goal of this course is to challenge the learner’s ability to identify key risk factors for sepsis and recognize signs and symptoms of early and progressive sepsis. It will also challenge the learner to accurately anticipate management strategies in the treatment of sepsis and sepsis-related complications.

Identify key risk factors for sepsis.

Recognize the signs and symptoms for early and progressive sepsis.

Identify management strategies and in the treatment of sepsis and potential sepsis-related complications.

Instructor
Laura Bell, BSN, RN, CCRN

2.50

Launch Course

Non-accredited Education

Origination: Reviewed: Expiration:

This course explains Medicare health plan options other than the original Medicare. It was developed and approved by the Centers for Medicare and Medicaid Services (CMS), the federal agency that administers Medicare, Medicaid, the Children’s Health Insurance Program (CHIP), and the federally facilitated Health Insurance Marketplace.

Define Medicare Advantage (MA) Plans.

Describe how MA Plans work.

Explain eligibility requirements and enrollment.

Recognize types of MA Plans.

Identify other Medicare health plans.

Recall rights, protections, and appeals.

Summarize the Medicare Marketing Guidelines.

Expert Reviewer
Lisa Hohlbein, RN, CDP

Staff Writer
Adam Roesner, BSN

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

The patient interview is the most important part of your exam. Gaining the patient’s perspective and learning more about issues important to them can guide you in developing patient-specific care plans. This course will discuss how to conduct patient-centered interviews. You will learn interviewing methods to effectively elicit the important details about a patient's reason for presenting to the clinic. Information will also be presented on how to approach a challenging patient and how to adapt for several specific patient types.

Recall four approaches to use to prepare for and begin an interview with a patient.

Explain four strategies for using patient-centered interviewing techniques.

Discuss eight important facets of a patient interview.

Recognize four types of challenging patients and techniques to use when interviewing each type.

Instructor
Lisa Hohlbein, RN, CDP

Staff Writer
Kimberly Cobb, M.S.

1.00

Launch Course

Origination: Reviewed: Expiration:

Obesity affects the entire scope of a person‘s life, including health, social relationships, self-image, and psychological well-being. Now recognizing obesity as a chronic disease that must be managed long term, the American Medical Association has added a new sub specialty to its continuum of care: the obesity medicine physician. As the number of obese people in our society rises, the health care industry must assimilate this aspect of their treatment and care into daily practice. This module discusses the epidemic that obesity has become, reviews current treatments and care plans, and includes the psychosocial impact that being obese has upon the individual and society.

Describe six major contributing factors for obesity in adults.

Discuss patient education on the benefits and adverse effects of three prescription medications for obesity.

Explain the differences between four surgical approaches to the management of obesity.

Instructor
Cathy S. Birn, MA, RN, CGRN, CNOR

1.00

Launch Course

Origination: Expiration:

 After completing this refresher course on the key action steps in CPR, you will have a grasp on the essential components of cardiopulmonary resuscitation (CPR), including the initial first aid steps you can take prior to performing CPR. Through didactic, interactive exercises and vignettes, you will be able to apply this material when you need it most. This course does not replace formalized training and return demonstration that must be completed for competency according to the American Heart Association. This course should only be used as a “refresher” to remind the learner of the key action steps in CPR.

Define the importance of timeliness in performing CPR.

Describe the signs and symptoms of a person in need of CPR.

Review the correct procedure for performing CPR correctly.

Instructor
Amy M. Johnson MSN, RN, CPN

1.50

Launch Course

ANCC Accreditation

Origination: Reviewed: Expiration:

This course provides detailed information about the pathophysiology, disease trajectory, and unique symptoms experienced by patients with advanced neurological diseases. Learners will identify the clinical features of advanced Parkinson's disease, amyotrophic lateral sclerosis, and Huntington’s disease as well as best practices for symptom management. In addition, the key clinical indicators and symptoms that should serve as triggers to optimally transition a patient with advanced neurological diseases to palliative and hospice care are presented. The unique disease-related stressors for family caregivers are discussed. The goal of this course is to provide nurses in hospice with knowledge of caring for people with end-stage neurological diseases.

Identify specific patterns of progression for three neurological disorders.

Identify five complications related to neurological disorders, including disease-related stressors for family caregivers.

Describe interventions related to end-stage neurological diseases.

Identify triggers to optimally transition a patient with advanced neurological disease to palliative care and hospice.

Instructor
Susan Heinzerling, BSN, RN, CHPN

1.25

Launch Course

ANCC Accreditation

Origination: Expiration:

Depression and suicide are among the top public health concerns facing older adult populations. Older adults encounter changes physically, cognitively, and psychosocially that often contribute to the onset of depression. Further, older adult populations have among the highest incident rates of suicide than any other age group, which makes appropriate diagnosis and treatment of depression in this population even more critical. This course will provide an overview of some physical, cognitive, and psychosocial factors that could be contributing to depression in an older adult, as well as important information on recognizing risk factors and warning signs of depression in this population. Additionally, information related to evidence-based treatment strategies for older adult populations will be discussed along with the importance of monitoring treatment adherence.

Identify important facts that are known about older adults and behavioral health.

Discuss strategies for recognizing signs of depression in older adult populations.

Explain why older adults are more likely to die by suicide and common risk and warning signs for suicide in older adult populations.

Describe evidence-based treatment strategies for adults with depression and suicidal ideation and factors that could influence treatment adherence.

Staff Writer
Kimberly Cobb, MS

Instructor
Melissa Lewis-Stoner, MSW, LCSW-C

0.50

Launch Course

Origination: Expiration:

As a healthcare professional, you may find yourself in situations where issues with professional boundaries develop. Some boundary violations can be quite serious for you, your team members, your organization, and the people you provide care for. For this reason, it is important for you to be aware of these risks.

You should understand the difference between a boundary crossing and a boundary violation. You must also be able to recognize situations that may lead to a boundary crossing or violation and know how to prevent problems.

The goal of this course is to share with general staff in any setting the basics of how to maintain professional boundaries.

Describe the difference between a boundary crossing and a boundary violation.

Recognize common situations that may lead to a boundary crossing or violation.

Identify ways to prevent boundary crossings and violations.

Instructor
Jennifer W. Burks, M.S.N., R.N.

1.00

Launch Course

Origination: Expiration:

Employee Cyber Security Awareness Training is more important now than it has ever been. Data breaches and hacking may sound unlikely, but cyber-attacks occur daily. In many cases, businesses are unprepared, because management does not understand the risk. Many companies believe they will not be the target of an attack. The truth is that all companies must prepare for a cyber-attack by having an individual or team in place to protect from such an attack.

Provide an overview of the risk associated with cybercrime.

Understand risk of computer malware and how to protect your organization.

Understand cyber threats and ways to protect against these crimes.

Understand social engineering methods and day-to-day security practices.

Understand how passwords may be exploited and how to maximize password security.

Learn how to recognize the threat of social engineering.

Understand how to safely handle email phishing scams.

Learn how to recognize computer viruses, spyware, keyloggers, and other malicious code.

Expert Reviewer
Michael Levin

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

In an emergency department, information often flows amongst providers and patients quickly because of urgent, sometimes life-threatening, situations. Due to the volume of information being shared, as well as the need for it to be shared quickly and accurately, emergency department providers must be especially careful to safeguard patient information.

The goal of this course is to update nursing professionals in the acute care setting with basic information about the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2.

Identify information sharing standards under HIPAA and 42 CFR Part 2.

Define the concept of consent, when you must obtain it to share or receive information, and the types of information that may not be available to you.

Instructor
Amanda C Richards, MA, LPCC, LADC, MAC

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

Being healthcare providers, we know the medical error statistics all too well and, at times, they occur too close to home. The purpose of this course is to help you, whether you work in a skilled nursing facility or an assisted living community, recognize error-prone situations and the factors that impact medical errors in an effort to prevent them.

Identify at least two types of medical errors.

Describe the use of root cause analysis in the prevention of medical errors.

Describe what risk management is and how it is used to prevent medical errors

Instructor
Kim Matthews, RN

0.50

Launch Course

Origination: Expiration:

Floods and landslides can occur in many locations throughout the U.S. This course provides basic information about these hazards and the destruction they can cause. This course emphasizes the importance of being informed about flooding and landslide risks and hazards around you and various protective actions you could consider taking.

The goal of this course is to provide employees with a foundation for staying safe during flooding and landslides.

Identify environments conducive to flooding and landslide hazards.

Select protective actions to minimize risk and maximize safety.

Expert Reviewer
Anthony A. Barone, M.P.S., M.P.H., CBCP, CEM, CHMM, NRP, PMP, and Chief Executive Officer and Protective Paramedic at EMERGILITY, LLC.

0.25

Launch Course

Origination: Reviewed: Expiration:

Emotional intelligence (EQ) involves the ability to understand, express, and regulate your own emotions, along with awareness of what people around you are feeling. A hallmark skill of EQ is the ability to keep your emotional brain and your thinking brain working together, even in intense or stressful situations. This module discusses how emotions function in the brain, how to choose your response to a situation rather than being hijacked by emotions, and how developing EQ can improve your quality of life.

Distinguish between choosing your response to a situation and being hijacked by your emotions.

Develop EQ by using one of the practices described in the course.

Expert Reviewer
Sheri Willis, MA

1.00

Launch Course

Origination: Reviewed: Expiration:

Quality Improvement (QI) can be implemented within almost any healthcare setting and can prove highly beneficial for achieving improved delivery of service outcomes. For quality improvement to be effective, it is crucial that everyone at your agency or clinic be informed of any QI projects and how their roles and responsibilities might impact these projects. The better you understand the QI process, the more proficient you will be as an active participant in improving the quality of services your agency or clinic provides. Using several quality improvement models, as well as detailed and specific examples that demonstrate these models in action, this course offers an overview of quality improvement, along with relevant aspects of how quality improvement impacts not only your job, but also your clinic or agency’s performance. You will be armed with the knowledge you need to apply these concepts in your own setting.

Define quality improvement in behavioral healthcare settings.

Recognize at least three areas of behavioral healthcare services that are impacted by quality improvement.

Identify a model of quality improvement that aligns with your agency's mission, vision, and values.

Describe two ways that you can effectively implement quality improvement in your agency.

Staff Writer
Jennifer Moore, RN-BC, DNS-CT, CDP

Instructor
Stacy Smith, LPC-S, CS-I, LCAS, NCC

1.00

Launch Course

Origination: Expiration:

 As an employer or supervisor, you need to know what obligations the FMLA imposes on your organization when an employee requests leave from their job. This course will introduce you to key provisions of the FMLA such as which employees have rights under the FMLA and the circumstances under which they are eligible to take protected leave. Then, you’ll learn about your responsibilities both when an employee asks for leave and wants to return to work. Finally, you’ll learn how to comply with the FMLA and avoid potential pitfalls. The goal of this educational program is to provide administrators and human resource professionals with knowledge of FMLA.

Determine whether the FMLA applies to employees at your organization.

Identify FMLA qualifying events.

Comply with the FMLAs mandates regarding employee leave and reinstatement.

Expert Reviewer
Linda Karlheim, MSM, SPHR, SHRM-CP

1.00

Launch Course

Origination: Reviewed: Expiration:

Treatment for HIV/AIDS has significantly improved over the last few decades and has reduced morbidity and mortality rates in patients living with HIV/AIDS. The use of highly active antiretroviral therapy (ART) slows the progression of the disease by reducing the amount of HIV in the blood. Determining the most effective treatment regimen is a complex process and will require the use of several medications. The goal of this course is to provide pharmacists in acute care settings with an overview of HIV medication classes and factors influencing treatment decisions.

Discuss the different classes of antiretroviral drugs used for the treatment of HIV.

Explain the guidelines for initiation of antiretroviral therapy, its use in pre-exposure prophylaxis, and its implication for opportunistic infections.

Instructor
Robert Smith, PharmD

0.50

Launch Course

ANCC Accreditation

Origination: Expiration:

Life-threatening dysrhythmias can occur in an inpatient setting, even more so in an intensive care unit. Changes to the electrical conduction system can cause sudden hemodynamic instability and cardiac death. Given this, critical care nurses must understand the different types of dysrhythmias, their causes, ECG characteristics, defibrillation, pacing, and nursing interventions.

Describe at least three lethal dysrhythmias commonly encountered in the critical care setting.

Identify the etiology, clinical presentation, and management of some of the lethal dysrhythmias.

Staff Writer
Zeliha Ozen, MSN, RN, CCRN, CNL

1.00

Launch Course

Origination: Expiration:

Understanding the risks for and motivations behind active shooter events, how your body and mind may respond to stress, and how best to prepare for an active shooter event is the best way to protect yourself and others, should the unthinkable occur in your facility.

The goal of this course is to educate healthcare professionals in all settings about specific actions for assessing the risks for, preventing, and responding to an active shooter event.

Review definitions, statistics, and trends of active shooter events.

Explain the natural responses of the human body when exposed to danger.

Evaluate and discuss ways in which training and preparation can be incorporated into institution protocols.

Instructor
Ashley M. Coffey, RN

1.50

Launch Course

ANCC Accreditation

Origination: Expiration:

Intimate partner violence (IPV) affects thousands of people each year. IPV affects people of all social and economic backgrounds, ages, sex, sexual orientation, race, and ethnicity. Those who experience IPV often suffer adverse social and health outcomes that make early recognition, identification, and response a priority for professionals working in healthcare and health and human services. The goal of this educational program is to provide nurses, psychologists, social workers, alcohol and drug counselors, marriage and family therapists, and professional counselors in health and human services with information for recognizing, identifying, and responding to intimate partner violence.

Recall how to define an intimate partner and the types of intimate partner violence.

Identify five dynamics of survivors and perpetrators.

Recall four types of risk factors and at least five protective factors of IPV.

Describe five considerations for assessment and impacts of mandated reporting of IPV on survivors.

Describe eight considerations for treatment of IPV.

Staff Writer
Kimberly Cobb, MS

Instructor
Stephanie L. Furness-Kraft, LCSW, CCTP

0.50

Launch Course

Origination: Expiration:

Failing to properly onboard employees results in poor performance and unnecessarily high turnover. In this course, we’ll cover best practices and lay out a plan for the first 6 months of a new employee’s orientation and performance expectations. We’ll also explore the importance of culture development as it relates to onboarding.

Explain the importance of onboarding and how it relates to performance.

Describe effective tools and techniques to reduce employee turnover and improve employee engagement.

Expert Reviewer
Linda M. Wantuch, MSM, SPHR, SHRM-CP

0.75

Launch Course

Non-accredited Education

Origination: Reviewed: Expiration:

You can better assist your patients who have asthma and chronic obstructive pulmonary disease (COPD) by building care teams in primary care. Learn how to assemble these teams and utilize certain disease-specific checkpoints for improved patient outcomes and health management.

Identify best practices for building care teams for patients with asthma and/or COPD.

Define key checkpoints and follow-ups with patients.

Cite different ways to evaluate the care provided by the team.

Instructor

Alisa Brewer, BSN, RN

0.25

Launch Course

Origination: Reviewed: Expiration:

Caregiving demands a tremendous amount of compassion and empathy. While this can be incredibly rewarding, it can also cause some adverse side effects. This course discusses compassion fatigue—its signs and symptoms, how it can affect you and others, and practical methods of dealing with it.

Recognize the signs and symptoms of compassion fatigue.

Describe how compassion fatigue can affect yourself and others.

Apply practical methods to deal with the symptoms of compassion fatigue.

Instructor
Heather Sones, Ph.D.

0.50

Launch Course

Origination: Reviewed: Expiration:

Sexual harassment makes it hard for workers to feel comfortable and perform their jobs. It also creates problems for employers. This course discusses what sexual harassment is, how to recognize it in the workplace, how it affects individuals and organizations, and what actions to take in response to it. This information will help employees in any industry to be better equipped when dealing with sexual harassment.

Define sexual harassment.

Learn to recognize sexual harassment in the workplace.

Describe how sexual harassment affects individuals and organizations.

Take action in response to sexual harassment.

Instructor
Kelly J. Ace, Ph.D.

1.25

Launch Course

ANCC Accreditation

Origination: Expiration:

As they age, many patients find themselves developing one or more chronic diseases, but they don’t know how to navigate this country’s fragmented and exorbitantly expensive healthcare system in order to receive appropriate care. Care coordination by the medical team—providing additional services such as education and close monitoring of the disease process—has been shown to decrease healthcare costs while improving patients’ health. Unfortunately, standardized techniques or processes for care coordination are not in place. This course for nurses discusses care coordination’s process, its various components, current efforts, ideas for improvement, and a review of practical applications for your nursing practice.

Describe care coordination and reasons why it is important for patients and providers.

Recall three strategies for care coordination.

Explain the six components of care coordination.

Discuss six steps for initiating a coordinated care effort.

Staff Writer
Kimberly Cobb, M.S.

Instructor
Jennifer W. Burks, R.N., M.S.N.

Expert Reviewer
Stephanie Furness, MSW, LCSW

0.25

Launch Course

Origination: Expiration:

This course is about workplace slip, trip, and falls hazards. It alerts you to the serious consequences that can result even from a simple fall or a near fall, and provides information about measures that can help you prevent these incidents and reduce potential injuries.

Identify common hazards that might lead to slips, trips, and falls.

Monitor your workplace for slip, trip, and fall hazards.

Take preventive measures to avoid injuries from slips, trips, and falls.

Instructor
Anthony A. Barone, M.P.S., M.P.H., CBCP, CEM, CHMM, NRP, PMP, and CEO, Security Consultant and Protective-Medic at EMERGILITY, LLC

0.75

Launch Course

ANCC Accreditation

Origination: Expiration:

Therapeutic communication between the nurse, patient, and family can be challenging in high-stress environments. Typically, critical care units have higher acuity levels and intense time constraints, thus hindering effective interactions. However, nurses who receive education in communication methods are more prepared to effectively communicate with their patients and families. Given this, critical care nurses must understand communication barriers, cultural influences, the importance of patient-centered communication, and strategies to increase therapeutic interactions. 

Describe three therapeutic communication techniques and strategies to address the needs of patients in the critical care setting.

Describe patient and family-centered communication, cultural differences, and communication barriers inherent to the critical care environment.

Staff Writer
Zeliha Ozen, MSN, RN, CCRN, CNL

1.00

Launch Course

Origination: Expiration:

Throughout this course, you will gain knowledge about common challenges encountered during telehealth appointments and learn ways to overcome those challenges. You also will learn about effective techniques to communicate, interact, build rapport, and engage with your clients via telehealth. The course will also explore how to improve clinical effectiveness and client outcomes through the use of telehealth within integrated care. Information and vignettes will be blended to offer practical strategies that you can apply in your own setting to use telehealth for adults with behavioral health issues.

Identify common challenges encountered during telehealth appointments and ways to overcome them.

Select effective communication and presentation techniques for providers to build rapport and engage with clients via telehealth.

List at least three ways using telehealth within an integrated care model can improve the efficiencies and client outcomes in behavioral healthcare.

Instructor
Bryn Davis, LPC, MAC

1.25

Launch Course

Origination: Reviewed: Expiration:

Learning about the feelings and thoughts that accompany grief can lessen your fear and anxiety surrounding it. In this course, you will learn a basic understanding of the grief process, the different types of grief, and ways of expressing it. You will learn about the gifts of grief and that it is an agent of change. Finally, you will also learn some tools to help you stay present and resilient as a healthcare professional journeying with clients and families.

Apply at least two grief models to client circumstances.

Define three types of grief and their contexts.

Recognize two gifts of grief that apply to the general population.

Learn at least two ways to stay resilient in professional practice.

Instructor
Heidi Gessner

Staff Writer
Susan Heinzerling, BSN, RN, CHPN

 

0.50

Launch Course

Origination: Expiration:

The Health Insurance Portability and Accountability Act, commonly called HIPAA, protects the confidentiality and security of healthcare information. HIPAA creates and protects individual privacy rights for protected health information and governs the use and disclosure of that information.

The goal of this course is to provide all staff with an overview of the principles of HIPAA.

The content of this course is sourced from 45 CFR Parts 160,162, and 164 (2020) or HIPAA-related resources from the Health and Human Services (HHS) unless otherwise noted.

Define the purpose of HIPAA.

Recognize when a HIPAA violation has occurred.

Identify three steps you can take to avoid a HIPAA violation.

Expert Reviewer
Jennifer W. Burks, M.S.N., R.N.

0.75

Launch Course

Non-accredited Education

Origination: Reviewed: Expiration:

Learn how to identify best practices for building care teams for patients with depression and anxiety, define key checkpoints and patient follow-ups, identify strategies for coordinating care with other providers, and evaluate the care provided by the team.

Identify best practices for building care teams for patients with depression and anxiety.

Define key checkpoints and follow-ups with patients.

Identify strategies for coordinating care with other providers.

Cite different ways to evaluate the care provided by the team.

Instructor

Adam Roesner, BSN

0.25

Launch Course

Origination: Reviewed: Expiration:

Stress is part of everyone’s life. While a certain level of stress can motivate one’s productivity, too much stress can leave a person feeling drained and irritable. Stress can’t be avoided, but it’s possible to learn to respond differently to it. This course discusses assessing your own stress levels, recognizing the difference between good and bad stress, identifying stress triggers, and developing a personal stress-management plan.

Describe time management and procrastination.

Formulate successful time-management goals and strategies for change.

Instructor
Susan Fee, M.Ed., LPCC

2.00

Launch Course

ANCC Accreditation

Origination: Expiration:

A critical step for service providers in receiving reimbursement is to submit treatment-planning documentation. This course reinforces what you already know about plans of care, while offering suggestions for capturing the real therapeutic relationship on paper. You will learn how to hone in on core principles for clinical documentation; take a fresh look at ways to record your client’s strengths, goals, and treatment objectives; and evaluate methods of accurately representing interventions, outcomes, and discharge plans.

Identify the preferences and needs of various stakeholders in the treatment planning process, most importantly the client.

Summarize seven core principles of effective treatment planning documentation.

Identify at least three effective ways to document client strengths and barriers to treatment during the planning process.

Describe how to develop measurable and client-focused goals and objectives for treatment planning.

Explain how to document planned interventions, desired outcomes, and treatment changes that occur based on client progress.

Instructor
Monique Kahn, Psy.D.

1.00

Launch Course

Origination: Reviewed: Expiration:

The role of supervisor includes being a leader, a motivator, and a coach when guiding and directing others toward common goals. A supervisor’s success is enhanced with a proven set of characteristics, skills, and experiences that can help you effectively lead your organization, whether you are new to the role or have had some supervisory experience in the past. This course discusses specific skills, the qualities of good leadership, and approaches to enhance communication and time-management strategies to maximize your effectiveness as supervisor.

Describe approaches to enhance communication 

Integrate strategies to improve time management 

Identify qualities or good leaders, motivators, and coaches

Instructor
Debi Damas, RN
David Morstad, M.Ed.

0.50

Launch Course

Origination: Reviewed: Expiration:

Opioid dependence can be caused by the use of prescription opioids (obtained legally or illegally) or the use of illicit opioids (e.g., heroin). It continues to be a growing problem in the United States with opioid-related deaths occurring daily. Often, patients who discontinue opioid use require treatment to prevent relapse or the extreme effects of withdrawal. Buprenorphine is a partial mu-opioid agonist used for the treatment of patients with opioid dependence. It is available as a sublingual tablet, sublingual or buccal soluble film strip, and injection and is used in formulations with or without naloxone. The goal of this course is to educate nurses, pharmacists, and pharmacy technicians in acute care settings about opioid dependence and the therapeutic use of buprenorphine to treat the condition.

Describe the key differences among the three drugs approved for the treatment of opioid dependence.

Summarize the pharmacology, dosing, formulations, adverse effects, and interactions of buprenorphine.

Explain the regulations that govern the prescribing and dispensing of buprenorphine for the treatment of opioid dependence.

Instructor
Robert Smith, PharmD

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

People experiencing situational stress and psychiatric and substance use disorders are seen increasingly in EDs, contributing to the burden on already busy departments. This course informs ED nurses about psychiatric emergencies, including the assessment and nursing interventions.

Name the signs of the most urgent psychiatric emergencies

Describe two nursing goals in managing a psychiatric emergency

Discuss best practice standards of care in psychiatric emergencies

Instructor
Connie Vogel, PhD, RN, CNS-BC, CNE

1.00

Launch Course

Origination: Expiration:

In this course, you will learn the essential telehealth components necessary to conduct a clinical assessment, risk assessment, and utilize formal assessment instruments. You will also learn what hardware and software technological resources are needed to connect with clients via telehealth.

The goal of this course is to provide addictions, behavioral health counseling, marriage and family therapy, psychology, and social work professionals in health and human services with information on conducting clinical assessments via telehealth.

Identify at least three essential components of the intake process and best practices, methodology, and frequency of completing risk assessments via telehealth.

Determine the benefits and limitations of using clinical assessment tools for telehealth services.

Recognize software and hardware requirements for assessing clients remotely.

Instructor
Bryn Davis, LPC, MAC

1.00

Launch Course

Origination: Expiration:

In this course, you will meet two different managers and evaluate the results of their autocratic and servant leadership styles. By understanding these leadership styles and their impact, you are better able to bring these learnings to life in your work as a leader. You will also be provided with a Servant-Leader Toolkit with actionable components you can build on. The Toolkit includes best practices, leadership soft skills, and the top 9 characteristics of servant leaders.

Distinguish between leadership styles.

Differentiate between hard and soft skills as they relate to leadership.

Identify five characteristics of servant leaders.

Analyze your current leadership skillset.

Apply servant leadership best practices in your own role.

0.75

Launch Course

ANCC Accreditation

Origination: Expiration:

In healthcare, social media posts can influence the hiring process, violate patient privacy, and result in termination of employment. This module informs healthcare professionals of the risks of social networks, which break down the walls separating our personal and professional lives.

Discuss how social media posts can lead to loss of employment.

Indicate two ways that using social media in the hiring process can pose legal risks for employers.

Identify three reasons why social media pages can lead to not getting hired.

Instructor
Catherine J. Swift, MT(ASCP)

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

The healthcare system is becoming increasingly complex. Therefore, care coordination and case management (CM) are integral to producing optimal member outcomes, decreasing the cost of care, and ensuring effective use of healthcare services. In this course, you will learn about the function, need, goals, and principles of care coordination and CM within the payor setting as well as common challenges that may be encountered. Finally, you will learn about the care coordination and CM process and the benefits to providers, members, and payer organizations.

The goal of this course is to equip nurses and CM professionals with education about the functions and benefits of the care coordination and CM process.

Summarize two key functions and benefits of care coordination and case management in the payer setting. Describe how effective care coordination and case management surpass clinical perspectives to facilitate more encompassing healthcare improvement. Describe two key components involved in the care coordination and case management process.

Instructor
Cathryn Ayers, RN

0.75

Launch Course

Non-accredited Education

Origination: Reviewed: Expiration:

Diabetes, a very common chronic condition, can be managed by prescribing proper diet, exercise, and pharmaceutical treatments. This course discusses building care teams for these patients, teaching team members key milestones and checkpoints, ensuring medication adherence, and coordinating care with other providers as it relates to diabetes.

Implement best practices for building a care team of providers for patients with diabetes.

Teach all members of the care team the key milestones and necessary care checkpoints for patients with diabetes.

Coordinate care with other condition-relevant providers, and ensure medication adherence.

List evaluation strategies for care teams that manage diabetes.

Staff Writer
Adam Roesner, BSN

0.50

Launch Course

Non-accredited Education

Origination: Reviewed: Expiration:

Teams are essential in today’s world. Whether the teams you’ve been part of functioned in a professional capacity or a personal one, most likely some teams were more successful than others. This course discusses the team process, relational skills that enhance team participation, and best practices for high performance/high output teams.

Demonstrate an understanding of the team process.

Integrate relational skills for enhanced team participation.

Describe best practices for high-performance/high-output teams.

Instructor
Denton C. Hartman, MS, NHA (retired)

1.00

Launch Course

ANCC Accreditation

Origination: Reviewed: Expiration:

This course explains the indications for hysterectomy, a commonly performed surgical procedure. You will learn the different approaches and the areas of special learning needs for women experiencing this procedure. Also covered is post-operative nursing care for women who undergo a hysterectomy, whether that care takes place in a surgery center, a hospital, or at home.

List three indications for a hysterectomy

Identify three areas of special learning needs for women experiencing a hysterectomy

Outline the nursing care in the surgery center or hospital and at home for women who undergo a hysterectomy

Instructor
Kathleen Cross, MSN, RNC-OB, LCCE

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

Cervical cancer continues to affect thousands of women, but increases in routine screening for women ages 21 to 65 have resulted in a steady decrease in the number of diagnosed cases over the past decade. This course discusses the basics of etiology, risk factors, screening methods, diagnosis and staging, and subsequent treatment of cervical cancer. 

Identify at least three risk factors for cervical cancer.

Describe the classification of cervical dysplasia.

Appraise current treatment modalities for cervical dysplasia depending on unique cytology results.

Instructor
Jennifer Stephens, PhD, MA, RN, OCN

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

In this course, you will gain knowledge in pediatric anatomic and physiological differences, which aids in recognizing normal variations during your exam. You will learn communication techniques to make the exam more comfortable for the child. By using resources and tools available, you will learn important warning signs that warrant immediate referral to other medical professionals. The content in this course is applicable to nursing professionals in any setting. 

Identify at least three strategies to communicate effectively with children and their family and caregivers.

Describe at least three strategies to help ensure cooperation during an exam of the infant, child, and adolescent.

Explain the proper way to perform a pediatric head-to-toe assessment.

Describe the variances in sequence when performing a physical assessment on an infant, child, and adolescent.

List important signs in the infant, child, and adolescent that are concerning.

Select appropriate resource tools to use when assessing physical, cognitive, and social-emotional milestone development.

Instructor
Jennifer W. Burks, M.S.N., R.N.

1.25

Launch Course

ANCC Accreditation

Origination: Expiration:

Approximately 30 million Americans have some form of hepatic failure. There are 11,886 people in the U.S. on the transplant list waiting for a new liver (Health Resources & Services Administration, 2021). Hepatic failure is rated as one of the leading causes of death, yet we know much less about this condition compared to other chronic diseases. Clinicians should be familiar with signs of liver failure and related conditions, risk factors for the disease, and treatment strategies.

The purpose of this course is to educate healthcare professionals on the causes, complications, and characteristics of hepatic failure to better manage and care for this patient population.

Identify causes, symptoms, and complications of liver disease and hepatic failure.

Identify diagnostic, monitoring, evidence-based treatment, and management strategies for persons with liver disease.

Recognize symptoms, diagnosis, treatment, and prevention of hepatitis A, B, and C.

Staff Writer
Monica Caicedo Orellana, MS, RN, OCN, CNE

0.50

Launch Course

Non-accredited Education

Origination: Reviewed: Expiration:

Identify checkpoints for managing and preventing the hospitalization of patients with hypertension (HTN), congestive heart failure (CHF), and coronary artery disease (CAD).

Identify best practices for building a care team of healthcare providers for patients with HTN, CHR, and CAD.

Define key check points and follow-up with patients.

Identify strategies for coordinating care with other providers.

Recognize different ways to evaluate the care provided by the care team.

Instructor
Alisa Brewer, BSN, RN

0.25

Launch Course

Non-accredited Education

Origination: Reviewed: Expiration:

It can be difficult to work with certain people due to issues such as communication breakdowns, personality clashes, or conflicting work habits. You may not like everyone you work with, but it’s important to respect everyone. By learning ways to reduce conflicts, you’ll become more respected too. In this course, you’ll learn strategies to calmly address misunderstandings before they blow up, deal with differences, communicate clearly, and listen respectfully.

Identify high risk or crucial situations that can lead to difficulties in communication and workflow with co-workers.

Engage in practices that help all people in a situation feel heard and respected.

Describe how to professionally remove yourself from a situation when necessary.

Instructor
Susan Fee, M.Ed., LPCC

1.00

Launch Course

ANCC Accreditation

Origination: Reviewed: Expiration:

Discussing end-of-life issues is not easy, because few of us are ready to face the difficult choices surrounding death and dying. Regardless of whether or not we acknowledge it, most of us fear death. This course will take you on the journey of facing issues surrounding death and dying. The decisions to be made are difficult for everyone involved: the dying person, their family and loved ones, and the healthcare professionals sharing the experience. Each person and family will have unique needs and cope in different ways. For many patients and their families, this can also be a time of personal growth. These events often provide people with the opportunity to find out more about themselves and appreciate what is most important to them.

Describe the communication process at the end of life.

Identify the ethical issues surrounding end-of-life decisions.

Identify the physical process of dying.

Discuss loss, grief, and bereavement.

Describe the goals of palliative care.

Describe pain and symptoms common at end of life.

Instructor
Susan Heinzerling, RN, CHPN

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

Antibiotic stewardship is a movement which aims to treat this powerful group of medications resourcefully, implementing antibiotic use with evidence-based practice. As part of the antibiotic stewardship movement, providers and other team members such as nurses are called upon to be stewards of antibiotics so that these medications can continue to be used to fight infections in the future. In this module, you will learn about antibiotic stewardship and apply your knowledge in several case studies. You will learn about the Core Elements of Antibiotic Stewardship developed by the Centers for Disease Control and Prevention (CDC) and how you can apply components of the program to your nursing practice.

Name three benefits of antibiotic stewardship.

State the difference between broad and narrow spectrum antibiotics.

Describe the six elements of an antibiotic stewardship program.

Recognize different team members' role in antibiotic stewardship.

Instructor
Kim Matthews, RN

1.00

Launch Course

Origination: Expiration:

As the population of the U.S. soars in diversity, healthcare professionals must be prepared to care for childbearing families from many cultures. All cultures and families need to be given the same respect; be assured of the highest quality of care; have their religious, ethnic, and cultural values respected and integrated into their care; and have their physical and educational needs met in a way that respects spiritual beliefs and individuality. Knowledge of cultures and the influence they have on women’s perceptions of childbirth are important for achieving positive outcomes. 

The goal of this continuing education course is to improve the ability of healthcare providers to assess and meet the sociocultural needs of childbearing families of diverse cultural and social groups.

Discuss the relationship of culture, subculture, acculturation, assimilation, ethnocentrism, and cultural relativism to healthcare practice 

Recognize a variety of ethnic and cultural beliefs and practices related to childbearing and family 

Identify needs unique to culturally diverse families who adhere to traditional beliefs and practices regarding childbearing.

Instructor
Rebecca Smallwood, MBA, RN

1.50

Launch Course

ANCC Accreditation

Origination: Expiration:

This course will help you determine the steps you need to take to build and implement an effective advance care planning program and describe how resources from the FIVE WISHES framework program can help. You will learn how to build support, determine goals and measures, and identify processes and standards to ensure your program is making a difference for your care recipients and your healthcare organization.

Describe the basic components of advance care planning and the benefits for care recipients and healthcare providers.

Define meaningful goals, measures, and processes for an advance care planning program.

Describe education and training options for training clinicians to facilitate advance care planning conversations.

Identify standards of practice for an advance care planning program.

Discuss the importance of community engagement as part of an advance care planning program.

Instructor
Kathleen Taylor

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

Lean is a process improvement methodology that began in the manufacturing industry. Through a National Science Foundation Grant, research was conducted regarding its application to healthcare. Lean principles and thinking are now being used at some healthcare facilities. Lean focuses on reducing waste in processes, improving efficiency, and focusing on what is valuable to the patient in the provision of quality care while eliminating steps that are not value added. Lean practitioners are common in the front line and other levels of the organization. Skilled Lean practitioners involve all stakeholders, communicate widely, analyze a process, test solutions, and implement changes to solve problems that add value for patients. 

Discuss the history and philosophy of Lean.

Define the concepts of ideal, observation, waste, and the four rules for a Lean process.

Discuss the importance of studying work processes as they actually occur rather than as they are thought to occur.

Instructor
Faith M. Jones, MSN, RN, NEA-BC

Expert Reviewer
Rhonda Anderson, RN, DNSc, FAAN, FACHE
Marisa Wilson, DNSc, RN-BC, CPHIMS, MSHc, FAMIA, FAAN

Staff Writer
Holly Carlson, MS, RN, CCRN

1.00

Launch Course

Origination: Expiration:

Healthcare professionals must go beyond simply recognizing that there are different cultural norms and practices. Culturally appropriate interventions must be utilized when working with culturally diverse clients and patients. Cultural competency goes beyond having knowledge of traditional cultural eating patterns. A lack of cultural competency creates divisions between healthcare professionals and their clients or patients. This course discusses how cultural competency functions to deliver culturally competent care related to diet and nutrition.

Explain the importance of integrating cultural competence into individual and organizational practice.

Identify culturally competent strategies and incorporate them into practice.

Apply knowledge of traditional cultural diets into effective patient teaching.

Staff Writer
Stephanie M. Smith MS, BSN, RN, CPN

Expert Reviewer
Julie Stefanski, MEd, RDN, CSSD, LDN, CDCES, FAND

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

Bronchoscopy is a valuable procedure with diagnostic and therapeutic benefits. However, it accompanies risks for potential complications, some of which can be life-threatening. In addition, patients commonly experience anxiety and stress before and during the procedure. In fact, some patients have even described it as traumatic. Nurses play an important role in preparing patients for a bronchoscopy both physically and mentally. 

Describe types of bronchoscopies performed along with the anatomy and conditions involved. Discuss potential complications and risks associated with bronchoscopy as well as preventive strategies. Identify nursing responsibilities and interventions before, during, and after a bronchoscopy.

Instructor
Paul Teelin, MSN, RN-BC

1.00

Launch Course

ANCC Accreditation

Origination: Reviewed: Expiration:

The Centers for Disease Control estimates that about 50 percent of American adults have at least one chronic condition. Today's primary care providers have the ability to better manage this population by utilizing care management. This course discusses use of the care management model in the ambulatory care setting to increase patients' access to providers and decrease hospital visits, including readmission. It also addresses the issue of some payment systems not allowing providers to profit from managing chronic conditions.

Define care management and how it relates to ambulatory care.

State ways that care management increases access to healthcare providers.

Discuss how care management decreases hospital readmissions.

Identify strategies for creating a successful care management program.

Instructor
Elizabeth Kellerman, MSN, RN

0.50

Launch Course

Non-accredited Education

Origination: Reviewed: Expiration:

Conflict in the workplace is inevitable, because every person is different. However, handling it the right way leads to better relationships, an improved work environment, a stronger team, and personal goal achievement. This course presents techniques essential to handling conflict in the workplace.

Identify different types of conflict. Explain how to handle conflict appropriately. Describe strategies for dealing with difficult people appropriately.

Instructor
Isla C. Miller

Expert Reviewer
Justin Hess, MS

1.50

Launch Course

Origination: Expiration:

This course will guide you through understanding best practices in incident report writing. It will assist you in understanding how those practices help protect the health and safety of the person you support, while at the same time protecting you. In this course, you will identify factors that affect the quality of incident reports and investigate elements that affect memory and recall. You will focus on reducing factors that negatively impact the completeness and accuracy of incident reports. Demonstrating your understanding of the guidelines taught in this course will ensure your documentation adheres to legal, ethical, and programmatic standards. While completing this course, you will review incident report notes and apply what you have learned to identify unclear, subjective, and ungrammatical elements within the notes. This course is intended for direct support professionals

Describe why incident reporting is important and the process of creating an incident report.

List and demonstrate the three key components of an effective incident report.

Name common elements that affect the quality of incident reports.

Instructor
Deb Easley, M.S.
Nellie Galindo, MSW, MSPH

1.00

Launch Course

Non-accredited Education

Origination: Expiration:

This course is about harassment in the workplace, including sexual harassment and other types of workplace harassment. It looks at the basic skills needed to deal with situations involving harassment. This course will provide information that will help produce a healthy work environment that is free of harassment. It will also help you understand your role if you encounter harassment in the workplace. The content in this course is applicable to all employees.

Define workplace harassment. Identify examples of harassment situations and problems.

Recognize examples of retaliation.

Describe how to effectively respond to harassment incidents in the workplace.

Summarize workplace behaviors that help maintain a harassment-free workplace.

Instructor
David A. Winter, MBA, SPHR, SHRM-SP

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

Dementia gradually destroys the areas of the brain responsible for sending and receiving messages, making communication difficult. There are guidelines that you can follow to ensure effective communication with persons with dementia, even those who have severe cognitive impairments. In this course, you will learn how to understand the person with dementia by knowing them as an individual and recognizing common speech patterns, how persons with dementia use behaviors for communicating discomfort, and the communication strategies you can employ to ensure the person receives your message.

Give two examples of common communication changes people with dementia exhibit.

Describe how knowing the person with dementia as an individual, not as a disease, promotes effective communication.

Describe the techniques for communicating more effectively with people with dementia.

Instructor
Kim Matthews, RN

1.00

Launch Course

ANCC Accreditation

Origination: Expiration:

This nursing leadership module educates nurses about trends in the healthcare industry, discusses skills nurses can learn to influence change, and challenges every nurse to become a strong leader and a supportive team member.