To manage the threat posed by multi-drug-resistant organisms (MDROs), all healthcare workers and individuals must work together. Along with providing a comprehensive look at new and ever-changing MDROs, this course covers disease trends associated with MDROs, the national approach to combat MDROs, leading practices and clinical interventions, and the psychosocial effects of treatment. You will learn prevention measures and methods to control the spread of MDROs in our communities and throughout health care.

In this course, you will become familiar with various models and configurations of integrated care. You will learn about the costs, benefits, and goals of integrated care systems. As there are numerous challenges to integrating care, you will become aware of some of these key challenges, and familiar with particular characteristics of well-functioning integrated care systems. Finally, you will learn a variety of ways that behavioral healthcare professionals, including you, can function effectively in an integrated care environment.

Listening skills are an often-undeveloped component of effective communication. Leaders and managers with strong listening skills build more productive and engaged teams and increase their own effectiveness. In this course, you will learn the consequences of not listening effectively and how adapting the techniques of active listening will benefit you. You will develop a greater understanding of why and how managers and leaders must listen actively, not passively, to build stronger teams and increase their impact. You will learn the importance of establishing common ground and practicing empathy as you apply the techniques for becoming a better listener.

This course will offer a blend of ethical and legal information, clinical vignettes, and strategies that can later be applied in therapeutic settings. The content of this course includes information about informed consent, confidentiality, privacy, boundaries, mandatory reporting, and rules for sharing information. The course assumes the learner has a basic understanding of telehealth technologies and formats. To learn more, you can search the Relias library for additional courses related to telehealth.

The goal of this course is to provide addictions professionals, behavioral health counselors, marriage and family therapists, psychologists, social workers, and nurses in health and human services settings with strategies and information for competent and ethical telehealth practice.

Ensuring that a healthcare system is culturally competent can reduce health disparities. Healthcare employees who have effective interpersonal and working relationships are essential to successful healthcare outcomes. Healthcare staff provide care to individuals from many backgrounds, so it is essential that they get proper Diversity, Equity, and Inclusion (DEI) training. DEI training should be integrated into the standard hiring and onboarding process for the entire healthcare workforce. The goal of this course is to provide healthcare employees with training about Diversity, Equity, and Inclusion (DEI).

This course discusses hypertensive disorders during pregnancy, including pathophysiology, classifications, characteristics, diagnostic criteria, risk factors, management, and prevention. Also covered are the diagnostic criteria used to screen and monitor women with potential preeclampsia, pathophysiologic changes that occur with preeclampsia, the appropriate management of women receiving magnesium sulfate therapy, and the recommended guidelines for administering anti-hypertensive agents.

The goal of this course is to help nurses and speech-language pathologists (SLP) in early identification of dysphagia after a stroke. This course will review the incidence of dysphagia in stroke and the types of screenings and exams used for early detection and diagnosis. After reviewing swallow screens in detail, you will be able to understand how each member of the interprofessional team plays a role in the implementation of these assessments.

Influenza, also known as the “flu,” can have a significant cost due to restricted activities, illness, and deaths. Pregnant women, children, older adults, and individuals with respiratory or chronic debilitating conditions are particularly vulnerable to serious complications of influenza. This course will teach you simple steps to protect yourself and those you serve from getting or spreading the flu.  

The goal of this course is to provide all staff with the basics of flu prevention, symptoms, and treatment strategies.

Emotional intelligence (EQ) is your ability to understand, express, and manage your emotions as well as your level of insight into what the people around you are feeling. Being equipped with EQ can add to your quality of life and career success. In this course, you’ll learn about developing emotional awareness—the bedrock of emotional intelligence.

Ensuring that employees are free from harassment in a safe and healthy work environment is key to achieving your company's goals. This course examines various types of workplace harassment, the basic skills needed to understand and deal with such situations, and information concerning your role in ensuring a harassment-free work environment.

All health centers funded by the Health Resources and Services Administration (HRSA) must have in place a system to improve patient care and outcomes, which is your center’s quality improvement (QI) program. While the primary benefit is improving patient care and outcomes, there are also financial benefits. The Department of Health and Human Services has allocated $36.3 million to fund centers that meet or exceed quality improvement measures. Although most health centers have established some QI functions, this course will enable you to take a comprehensive approach to implementing QI systems. You will learn about the essentials of QI infrastructure, systems, and programs, along with how to identify quality-related problems using proactive strategies, such as peer review and patient satisfaction surveys, as well as reactive strategies, such as patient complaint tracking systems. Also included is how to put the FOCUS-PDSA model into action.

Stroke, the fifth-ranking cause of death and a leading cause of disability in the U.S., is the country‘s primary neurological problem. Each year, about 800,000 people have a new or recurrent stroke costing more than $34 billion in medical care and disability. Risk factors, characteristics of left- and right-hemispheric strokes and appropriate rehabilitation goals are discussed.

This course is designed to provide greater awareness of sexual harassment in the workplace, steps to take to prevent it, and methods to deal with it if it does occur. The course will focus on federal laws, liability issues, harassment policies, employee rights, supervisor responsibilities, and investigation procedures.

The content in this course is applicable to supervisors in all settings.

Communication is one of the most important elements of excellent care. This is especially true when decisions about medical treatments need to be made. Advance care planning is an ongoing process in which people explore and discuss their goals, values, and understanding of their health to guide future end-of-life treatment decisions. In this course, you will learn when and how to start conversations and how to use a framework called FIVE WISHES® that simplifies and personalizes the end-of-life conversation and helps to elicit valuable information for decision-making. The goal of this course is to provide healthcare staff with an overview of the benefits and components of effective advance care planning conversations.

Transfusions are a life-saving intervention, but transfusion errors, particularly errors involving ABO incompatibility, can be deadly. Three actions that have frequently been a contributing cause for ABO incompatibility errors are incorrect labeling of the blood sample for crossmatching, incorrect interpretation by personnel in the blood bank, and incorrect identification of the patient prior to initiation of a transfusion. Laboratory staff and nurses who are involved in the administration of blood products must strictly follow facility policies to ensure that they give the correct blood product to the correct patient. The goal of this course is to provide information about blood incompatibility errors and the evidence-based practices to prevent them.

By applying evidence-based strategies, nurses can help reduce pain during minor pediatric patient procedures. Nurses must assess the level of pain and understand the barriers to and the options available for effective pain management in pediatric patients. The goal of this educational program is to provide evidence-based practice information that will promote nursing management of pediatric pain during minor procedures. The content in this course is applicable to nurses in acute care and outpatient settings.

Chronic conditions such as heart disease, stroke, diabetes, lung disease, obesity, and arthritis create a significant burden on our healthcare system. Healthcare professionals witness the impact on patients’ quality of life and also see how hard it is for people to make changes in their health. Instructing patients what to do, alone does not tend to lead to positive behavior changes.

Motivational interviewing is a style of patient counseling that helps resolve a person’s ambivalence about changing his or her habits. The approach is based on what matters to the patient. When each member of an interprofessional team practices from this point of view, the results can be positive for the patient, and for the practitioners.

The goal of this course is to provide addictions, behavioral health counseling, marriage and family therapy, nursing, psychology, and social work professionals in health and human service settings with information about how substance use disorders can impact family systems and approaches to help the family system. 

This course discusses what quality payment programs are and who can participate in them. Included are Alternative Payment Models (APMs), Advanced APMs, and Other Payer Advanced APMs, along with the criteria to be considered for each of these programs. Also covered are Qualifying APM Participants (QPs), how payments apply to QP determinations, threshold scores, and payer combination options, along with a discussion of the Physician-Focused Payment Model Technical Advisory Committee (PTAC). This module is designed for presentation to trainers and other information givers and can easily be adapted for presentations to groups of beneficiaries.

Symptoms in a child such as fever, cough, and chills can alert you to the potential presence of a communicable disease and can aid in the detection of concerns in your work environment. Less obvious symptoms may require a more careful inspection to determine risk factors. Because children are exposed to a variety of environments, caregivers working with families must have the ability to identify healthcare concerns quickly in order to halt the spread of disease. This course, designed for staff members working with children and their family members, will help you determine if signs and symptoms depict the presence of a communicable disease, and the best way to manage the child and their environment. Included are ways to interact with a child who has a communicable disease, as well as a review of best practices in preventing the spread of common communicable diseases.

Research indicates that screening and brief interventions by health-care professionals can have a significant impact on individuals with drug or alcohol difficulties. This course presents step-by-step guidelines about how to integrate screenings, how to conduct brief interventions that “meet people where they are” in their stage of change, and how to refer individuals to appropriate resources when they suffer from more severe substance issues. This training illustrates best practices using the SBIRT (Screening, Brief Intervention, and Referral to Treatment) approach outlined by SAMHSA’s Center for Substance Abuse Treatment. You will be equipped with the tools you need to successfully screen and provide brief interventions for substance use issues in your own health-care setting.

This course will familiarize the learner with personal protective equipment. The different types and proper application of personal protective equipment are discussed. Choosing the correct personal protective equipment for the type of exposure is presented. This course engages the learner in discovering educational resources for commonly used chemicals and tactics for choosing personal protective equipment used in situations where exposure risks are evolving. 

Crisis is broadly defined as an exceptional event that is disruptive and beyond a person‘s usual coping skills. The goal of crisis intervention is to return individuals or families to the optimum level of functioning they experienced before the crisis. In addition, a potential for growth exists when people develop new and effective coping skills. Nurses need to understand crises and assessment and intervention strategies because they are often the first medical personnel to spend enough time with patients to recognize the signs of crisis.

Universal Protocol is a Joint Commission strategy for preventing wrong-site surgeries, along with monitoring adherence by accredited facilities. The safe surgery checklist initiative, by the World Health Organization, was established to provide an outline of necessary tasks to complete in each perioperative phase of care. Along with these, there are many other risk-prevention strategies and tools to help keep surgical patients safe from harm.

The goal of this course is to equip nurses and CSTs with tools and other evidence-based practices for preventing wrong-site surgeries.

Atrial fibrillation (AF) is the most common type of arrhythmia. It affects approximately 2.7 million people in the U.S. and is a leading risk factor for stroke (AHA, 2016). AF is most commonly seen in patients who are over age 60 years. Many patients with AF are asymptomatic, making it difficult to diagnose. AF can increase the risk of stroke if not diagnosed and treated. Approximately 15% of people who experience a stroke have AF (AHA, 2016). Strokes resulting from AF can be prevented with early screening, diagnosis, and intervention.

Polypharmacy is a widespread problem in older adults as a direct result of chronic conditions requiring an individual to take five or more daily medications. It often leads to adverse drug events that can range from mild to severe or even death. This course discusses polypharmacy, pharmacokinetics, and pharmacodynamics. It also discusses basic medication actions and interactions with a focus on the physiological changes and potential reactions seen in older adults. Understanding the pharmacokinetics and pharmacodynamics of how medications work on and within the body is important in preventing adverse drug events from polypharmacy.

Healthcare providers are constantly challenged to quickly adapt to organizational change and respond to turbulent environments with many interconnected and moving parts. Experts maintain that interprofessional healthcare teams can improve the quality of care, problem-solve more effectively, and improve outcomes. Building a team with diverse backgrounds and unique perspectives has been shown to have a positive impact on performance. Nurses can make a distinct impact by influencing the design of care delivery and improving the practice environment as part of strategic interprofessional planning . 

As a healthcare worker, you are in regular contact with residents, visitors, and coworkers. When harassment or bullying occurs in the workplace, the impact on staff and visitors creates a troubled workplace. Facility operations are also disrupted with long-reaching effects. Workplace violence refers clearly to threats or actual use of physical force against a person in the workplace. In recent years, more healthcare workers have assumed a greater risk of exposure to workplace violence. In this course, you will learn how to spot, prevent, and respond to workplace violence. 

Sepsis is the result of a dysregulated host response to severe infection that can result in systemic inflammation, immune system dysfunction, coagulopathies, multi-organ system failure, and death (Rhodes et al., 2017). The signs and symptoms of sepsis can vary in onset and presentation and depend on many individual patient factors. Early recognition and intervention is key to improving patient outcomes. Nurses are vital in this role as they are readily at the bedside and able to continually assess the patient and communicate changes in patient condition to providers. The goal of this course is to challenge the learner’s ability to identify key risk factors for sepsis and recognize signs and symptoms of early and progressive sepsis. It will also challenge the learner to accurately anticipate management strategies in the treatment of sepsis and sepsis-related complications.

This course explains Medicare health plan options other than the original Medicare. It was developed and approved by the Centers for Medicare and Medicaid Services (CMS), the federal agency that administers Medicare, Medicaid, the Children’s Health Insurance Program (CHIP), and the federally facilitated Health Insurance Marketplace.

The patient interview is the most important part of your exam. Gaining the patient’s perspective and learning more about issues important to them can guide you in developing patient-specific care plans. This course will discuss how to conduct patient-centered interviews. You will learn interviewing methods to effectively elicit the important details about a patient's reason for presenting to the clinic. Information will also be presented on how to approach a challenging patient and how to adapt for several specific patient types.

Obesity affects the entire scope of a person‘s life, including health, social relationships, self-image, and psychological well-being. Now recognizing obesity as a chronic disease that must be managed long term, the American Medical Association has added a new sub specialty to its continuum of care: the obesity medicine physician. As the number of obese people in our society rises, the health care industry must assimilate this aspect of their treatment and care into daily practice. This module discusses the epidemic that obesity has become, reviews current treatments and care plans, and includes the psychosocial impact that being obese has upon the individual and society.

 After completing this refresher course on the key action steps in CPR, you will have a grasp on the essential components of cardiopulmonary resuscitation (CPR), including the initial first aid steps you can take prior to performing CPR. Through didactic, interactive exercises and vignettes, you will be able to apply this material when you need it most. This course does not replace formalized training and return demonstration that must be completed for competency according to the American Heart Association. This course should only be used as a “refresher” to remind the learner of the key action steps in CPR.

This course provides detailed information about the pathophysiology, disease trajectory, and unique symptoms experienced by patients with advanced neurological diseases. Learners will identify the clinical features of advanced Parkinson's disease, amyotrophic lateral sclerosis, and Huntington’s disease as well as best practices for symptom management. In addition, the key clinical indicators and symptoms that should serve as triggers to optimally transition a patient with advanced neurological diseases to palliative and hospice care are presented. The unique disease-related stressors for family caregivers are discussed. The goal of this course is to provide nurses in hospice with knowledge of caring for people with end-stage neurological diseases.

Depression and suicide are among the top public health concerns facing older adult populations. Older adults encounter changes physically, cognitively, and psychosocially that often contribute to the onset of depression. Further, older adult populations have among the highest incident rates of suicide than any other age group, which makes appropriate diagnosis and treatment of depression in this population even more critical. This course will provide an overview of some physical, cognitive, and psychosocial factors that could be contributing to depression in an older adult, as well as important information on recognizing risk factors and warning signs of depression in this population. Additionally, information related to evidence-based treatment strategies for older adult populations will be discussed along with the importance of monitoring treatment adherence.

As a healthcare professional, you may find yourself in situations where issues with professional boundaries develop. Some boundary violations can be quite serious for you, your team members, your organization, and the people you provide care for. For this reason, it is important for you to be aware of these risks.

You should understand the difference between a boundary crossing and a boundary violation. You must also be able to recognize situations that may lead to a boundary crossing or violation and know how to prevent problems.

The goal of this course is to share with general staff in any setting the basics of how to maintain professional boundaries.

Employee Cyber Security Awareness Training is more important now than it has ever been. Data breaches and hacking may sound unlikely, but cyber-attacks occur daily. In many cases, businesses are unprepared, because management does not understand the risk. Many companies believe they will not be the target of an attack. The truth is that all companies must prepare for a cyber-attack by having an individual or team in place to protect from such an attack.

In an emergency department, information often flows amongst providers and patients quickly because of urgent, sometimes life-threatening, situations. Due to the volume of information being shared, as well as the need for it to be shared quickly and accurately, emergency department providers must be especially careful to safeguard patient information.

The goal of this course is to update nursing professionals in the acute care setting with basic information about the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2.

Being healthcare providers, we know the medical error statistics all too well and, at times, they occur too close to home. The purpose of this course is to help you, whether you work in a skilled nursing facility or an assisted living community, recognize error-prone situations and the factors that impact medical errors in an effort to prevent them.

Floods and landslides can occur in many locations throughout the U.S. This course provides basic information about these hazards and the destruction they can cause. This course emphasizes the importance of being informed about flooding and landslide risks and hazards around you and various protective actions you could consider taking.

The goal of this course is to provide employees with a foundation for staying safe during flooding and landslides.

Emotional intelligence (EQ) involves the ability to understand, express, and regulate your own emotions, along with awareness of what people around you are feeling. A hallmark skill of EQ is the ability to keep your emotional brain and your thinking brain working together, even in intense or stressful situations. This module discusses how emotions function in the brain, how to choose your response to a situation rather than being hijacked by emotions, and how developing EQ can improve your quality of life.

Quality Improvement (QI) can be implemented within almost any healthcare setting and can prove highly beneficial for achieving improved delivery of service outcomes. For quality improvement to be effective, it is crucial that everyone at your agency or clinic be informed of any QI projects and how their roles and responsibilities might impact these projects. The better you understand the QI process, the more proficient you will be as an active participant in improving the quality of services your agency or clinic provides. Using several quality improvement models, as well as detailed and specific examples that demonstrate these models in action, this course offers an overview of quality improvement, along with relevant aspects of how quality improvement impacts not only your job, but also your clinic or agency’s performance. You will be armed with the knowledge you need to apply these concepts in your own setting.

 As an employer or supervisor, you need to know what obligations the FMLA imposes on your organization when an employee requests leave from their job. This course will introduce you to key provisions of the FMLA such as which employees have rights under the FMLA and the circumstances under which they are eligible to take protected leave. Then, you’ll learn about your responsibilities both when an employee asks for leave and wants to return to work. Finally, you’ll learn how to comply with the FMLA and avoid potential pitfalls. The goal of this educational program is to provide administrators and human resource professionals with knowledge of FMLA.

Treatment for HIV/AIDS has significantly improved over the last few decades and has reduced morbidity and mortality rates in patients living with HIV/AIDS. The use of highly active antiretroviral therapy (ART) slows the progression of the disease by reducing the amount of HIV in the blood. Determining the most effective treatment regimen is a complex process and will require the use of several medications. The goal of this course is to provide pharmacists in acute care settings with an overview of HIV medication classes and factors influencing treatment decisions.

Life-threatening dysrhythmias can occur in an inpatient setting, even more so in an intensive care unit. Changes to the electrical conduction system can cause sudden hemodynamic instability and cardiac death. Given this, critical care nurses must understand the different types of dysrhythmias, their causes, ECG characteristics, defibrillation, pacing, and nursing interventions.

Understanding the risks for and motivations behind active shooter events, how your body and mind may respond to stress, and how best to prepare for an active shooter event is the best way to protect yourself and others, should the unthinkable occur in your facility.

The goal of this course is to educate healthcare professionals in all settings about specific actions for assessing the risks for, preventing, and responding to an active shooter event.

Intimate partner violence (IPV) affects thousands of people each year. IPV affects people of all social and economic backgrounds, ages, sex, sexual orientation, race, and ethnicity. Those who experience IPV often suffer adverse social and health outcomes that make early recognition, identification, and response a priority for professionals working in healthcare and health and human services. The goal of this educational program is to provide nurses, psychologists, social workers, alcohol and drug counselors, marriage and family therapists, and professional counselors in health and human services with information for recognizing, identifying, and responding to intimate partner violence.

Failing to properly onboard employees results in poor performance and unnecessarily high turnover. In this course, we’ll cover best practices and lay out a plan for the first 6 months of a new employee’s orientation and performance expectations. We’ll also explore the importance of culture development as it relates to onboarding.

You can better assist your patients who have asthma and chronic obstructive pulmonary disease (COPD) by building care teams in primary care. Learn how to assemble these teams and utilize certain disease-specific checkpoints for improved patient outcomes and health management.

Caregiving demands a tremendous amount of compassion and empathy. While this can be incredibly rewarding, it can also cause some adverse side effects. This course discusses compassion fatigue—its signs and symptoms, how it can affect you and others, and practical methods of dealing with it.

Sexual harassment makes it hard for workers to feel comfortable and perform their jobs. It also creates problems for employers. This course discusses what sexual harassment is, how to recognize it in the workplace, how it affects individuals and organizations, and what actions to take in response to it. This information will help employees in any industry to be better equipped when dealing with sexual harassment.

As they age, many patients find themselves developing one or more chronic diseases, but they don’t know how to navigate this country’s fragmented and exorbitantly expensive healthcare system in order to receive appropriate care. Care coordination by the medical team—providing additional services such as education and close monitoring of the disease process—has been shown to decrease healthcare costs while improving patients’ health. Unfortunately, standardized techniques or processes for care coordination are not in place. This course for nurses discusses care coordination’s process, its various components, current efforts, ideas for improvement, and a review of practical applications for your nursing practice.

This course is about workplace slip, trip, and falls hazards. It alerts you to the serious consequences that can result even from a simple fall or a near fall, and provides information about measures that can help you prevent these incidents and reduce potential injuries.

Therapeutic communication between the nurse, patient, and family can be challenging in high-stress environments. Typically, critical care units have higher acuity levels and intense time constraints, thus hindering effective interactions. However, nurses who receive education in communication methods are more prepared to effectively communicate with their patients and families. Given this, critical care nurses must understand communication barriers, cultural influences, the importance of patient-centered communication, and strategies to increase therapeutic interactions. 

Throughout this course, you will gain knowledge about common challenges encountered during telehealth appointments and learn ways to overcome those challenges. You also will learn about effective techniques to communicate, interact, build rapport, and engage with your clients via telehealth. The course will also explore how to improve clinical effectiveness and client outcomes through the use of telehealth within integrated care. Information and vignettes will be blended to offer practical strategies that you can apply in your own setting to use telehealth for adults with behavioral health issues.

Learning about the feelings and thoughts that accompany grief can lessen your fear and anxiety surrounding it. In this course, you will learn a basic understanding of the grief process, the different types of grief, and ways of expressing it. You will learn about the gifts of grief and that it is an agent of change. Finally, you will also learn some tools to help you stay present and resilient as a healthcare professional journeying with clients and families.

The Health Insurance Portability and Accountability Act, commonly called HIPAA, protects the confidentiality and security of healthcare information. HIPAA creates and protects individual privacy rights for protected health information and governs the use and disclosure of that information.

The goal of this course is to provide all staff with an overview of the principles of HIPAA.

The content of this course is sourced from 45 CFR Parts 160,162, and 164 (2020) or HIPAA-related resources from the Health and Human Services (HHS) unless otherwise noted.

Learn how to identify best practices for building care teams for patients with depression and anxiety, define key checkpoints and patient follow-ups, identify strategies for coordinating care with other providers, and evaluate the care provided by the team.

Stress is part of everyone’s life. While a certain level of stress can motivate one’s productivity, too much stress can leave a person feeling drained and irritable. Stress can’t be avoided, but it’s possible to learn to respond differently to it. This course discusses assessing your own stress levels, recognizing the difference between good and bad stress, identifying stress triggers, and developing a personal stress-management plan.

A critical step for service providers in receiving reimbursement is to submit treatment-planning documentation. This course reinforces what you already know about plans of care, while offering suggestions for capturing the real therapeutic relationship on paper. You will learn how to hone in on core principles for clinical documentation; take a fresh look at ways to record your client’s strengths, goals, and treatment objectives; and evaluate methods of accurately representing interventions, outcomes, and discharge plans.

The role of supervisor includes being a leader, a motivator, and a coach when guiding and directing others toward common goals. A supervisor’s success is enhanced with a proven set of characteristics, skills, and experiences that can help you effectively lead your organization, whether you are new to the role or have had some supervisory experience in the past. This course discusses specific skills, the qualities of good leadership, and approaches to enhance communication and time-management strategies to maximize your effectiveness as supervisor.

Opioid dependence can be caused by the use of prescription opioids (obtained legally or illegally) or the use of illicit opioids (e.g., heroin). It continues to be a growing problem in the United States with opioid-related deaths occurring daily. Often, patients who discontinue opioid use require treatment to prevent relapse or the extreme effects of withdrawal. Buprenorphine is a partial mu-opioid agonist used for the treatment of patients with opioid dependence. It is available as a sublingual tablet, sublingual or buccal soluble film strip, and injection and is used in formulations with or without naloxone. The goal of this course is to educate nurses, pharmacists, and pharmacy technicians in acute care settings about opioid dependence and the therapeutic use of buprenorphine to treat the condition.

People experiencing situational stress and psychiatric and substance use disorders are seen increasingly in EDs, contributing to the burden on already busy departments. This course informs ED nurses about psychiatric emergencies, including the assessment and nursing interventions.

In this course, you will learn the essential telehealth components necessary to conduct a clinical assessment, risk assessment, and utilize formal assessment instruments. You will also learn what hardware and software technological resources are needed to connect with clients via telehealth.

The goal of this course is to provide addictions, behavioral health counseling, marriage and family therapy, psychology, and social work professionals in health and human services with information on conducting clinical assessments via telehealth.

In this course, you will meet two different managers and evaluate the results of their autocratic and servant leadership styles. By understanding these leadership styles and their impact, you are better able to bring these learnings to life in your work as a leader. You will also be provided with a Servant-Leader Toolkit with actionable components you can build on. The Toolkit includes best practices, leadership soft skills, and the top 9 characteristics of servant leaders.

In healthcare, social media posts can influence the hiring process, violate patient privacy, and result in termination of employment. This module informs healthcare professionals of the risks of social networks, which break down the walls separating our personal and professional lives.

The healthcare system is becoming increasingly complex. Therefore, care coordination and case management (CM) are integral to producing optimal member outcomes, decreasing the cost of care, and ensuring effective use of healthcare services. In this course, you will learn about the function, need, goals, and principles of care coordination and CM within the payor setting as well as common challenges that may be encountered. Finally, you will learn about the care coordination and CM process and the benefits to providers, members, and payer organizations.

The goal of this course is to equip nurses and CM professionals with education about the functions and benefits of the care coordination and CM process.

Diabetes, a very common chronic condition, can be managed by prescribing proper diet, exercise, and pharmaceutical treatments. This course discusses building care teams for these patients, teaching team members key milestones and checkpoints, ensuring medication adherence, and coordinating care with other providers as it relates to diabetes.

Teams are essential in today’s world. Whether the teams you’ve been part of functioned in a professional capacity or a personal one, most likely some teams were more successful than others. This course discusses the team process, relational skills that enhance team participation, and best practices for high performance/high output teams.

This course explains the indications for hysterectomy, a commonly performed surgical procedure. You will learn the different approaches and the areas of special learning needs for women experiencing this procedure. Also covered is post-operative nursing care for women who undergo a hysterectomy, whether that care takes place in a surgery center, a hospital, or at home.

Cervical cancer continues to affect thousands of women, but increases in routine screening for women ages 21 to 65 have resulted in a steady decrease in the number of diagnosed cases over the past decade. This course discusses the basics of etiology, risk factors, screening methods, diagnosis and staging, and subsequent treatment of cervical cancer. 

In this course, you will gain knowledge in pediatric anatomic and physiological differences, which aids in recognizing normal variations during your exam. You will learn communication techniques to make the exam more comfortable for the child. By using resources and tools available, you will learn important warning signs that warrant immediate referral to other medical professionals. The content in this course is applicable to nursing professionals in any setting. 

Approximately 30 million Americans have some form of hepatic failure. There are 11,886 people in the U.S. on the transplant list waiting for a new liver (Health Resources & Services Administration, 2021). Hepatic failure is rated as one of the leading causes of death, yet we know much less about this condition compared to other chronic diseases. Clinicians should be familiar with signs of liver failure and related conditions, risk factors for the disease, and treatment strategies.

The purpose of this course is to educate healthcare professionals on the causes, complications, and characteristics of hepatic failure to better manage and care for this patient population.

Identify checkpoints for managing and preventing the hospitalization of patients with hypertension (HTN), congestive heart failure (CHF), and coronary artery disease (CAD).

It can be difficult to work with certain people due to issues such as communication breakdowns, personality clashes, or conflicting work habits. You may not like everyone you work with, but it’s important to respect everyone. By learning ways to reduce conflicts, you’ll become more respected too. In this course, you’ll learn strategies to calmly address misunderstandings before they blow up, deal with differences, communicate clearly, and listen respectfully.

Discussing end-of-life issues is not easy, because few of us are ready to face the difficult choices surrounding death and dying. Regardless of whether or not we acknowledge it, most of us fear death. This course will take you on the journey of facing issues surrounding death and dying. The decisions to be made are difficult for everyone involved: the dying person, their family and loved ones, and the healthcare professionals sharing the experience. Each person and family will have unique needs and cope in different ways. For many patients and their families, this can also be a time of personal growth. These events often provide people with the opportunity to find out more about themselves and appreciate what is most important to them.

Antibiotic stewardship is a movement which aims to treat this powerful group of medications resourcefully, implementing antibiotic use with evidence-based practice. As part of the antibiotic stewardship movement, providers and other team members such as nurses are called upon to be stewards of antibiotics so that these medications can continue to be used to fight infections in the future. In this module, you will learn about antibiotic stewardship and apply your knowledge in several case studies. You will learn about the Core Elements of Antibiotic Stewardship developed by the Centers for Disease Control and Prevention (CDC) and how you can apply components of the program to your nursing practice.

As the population of the U.S. soars in diversity, healthcare professionals must be prepared to care for childbearing families from many cultures. All cultures and families need to be given the same respect; be assured of the highest quality of care; have their religious, ethnic, and cultural values respected and integrated into their care; and have their physical and educational needs met in a way that respects spiritual beliefs and individuality. Knowledge of cultures and the influence they have on women’s perceptions of childbirth are important for achieving positive outcomes. 

The goal of this continuing education course is to improve the ability of healthcare providers to assess and meet the sociocultural needs of childbearing families of diverse cultural and social groups.

This course will help you determine the steps you need to take to build and implement an effective advance care planning program and describe how resources from the FIVE WISHES framework program can help. You will learn how to build support, determine goals and measures, and identify processes and standards to ensure your program is making a difference for your care recipients and your healthcare organization.

Lean is a process improvement methodology that began in the manufacturing industry. Through a National Science Foundation Grant, research was conducted regarding its application to healthcare. Lean principles and thinking are now being used at some healthcare facilities. Lean focuses on reducing waste in processes, improving efficiency, and focusing on what is valuable to the patient in the provision of quality care while eliminating steps that are not value added. Lean practitioners are common in the front line and other levels of the organization. Skilled Lean practitioners involve all stakeholders, communicate widely, analyze a process, test solutions, and implement changes to solve problems that add value for patients. 

Healthcare professionals must go beyond simply recognizing that there are different cultural norms and practices. Culturally appropriate interventions must be utilized when working with culturally diverse clients and patients. Cultural competency goes beyond having knowledge of traditional cultural eating patterns. A lack of cultural competency creates divisions between healthcare professionals and their clients or patients. This course discusses how cultural competency functions to deliver culturally competent care related to diet and nutrition.

Bronchoscopy is a valuable procedure with diagnostic and therapeutic benefits. However, it accompanies risks for potential complications, some of which can be life-threatening. In addition, patients commonly experience anxiety and stress before and during the procedure. In fact, some patients have even described it as traumatic. Nurses play an important role in preparing patients for a bronchoscopy both physically and mentally. 

The Centers for Disease Control estimates that about 50 percent of American adults have at least one chronic condition. Today's primary care providers have the ability to better manage this population by utilizing care management. This course discusses use of the care management model in the ambulatory care setting to increase patients' access to providers and decrease hospital visits, including readmission. It also addresses the issue of some payment systems not allowing providers to profit from managing chronic conditions.

Conflict in the workplace is inevitable, because every person is different. However, handling it the right way leads to better relationships, an improved work environment, a stronger team, and personal goal achievement. This course presents techniques essential to handling conflict in the workplace.

This course will guide you through understanding best practices in incident report writing. It will assist you in understanding how those practices help protect the health and safety of the person you support, while at the same time protecting you. In this course, you will identify factors that affect the quality of incident reports and investigate elements that affect memory and recall. You will focus on reducing factors that negatively impact the completeness and accuracy of incident reports. Demonstrating your understanding of the guidelines taught in this course will ensure your documentation adheres to legal, ethical, and programmatic standards. While completing this course, you will review incident report notes and apply what you have learned to identify unclear, subjective, and ungrammatical elements within the notes. This course is intended for direct support professionals

This course is about harassment in the workplace, including sexual harassment and other types of workplace harassment. It looks at the basic skills needed to deal with situations involving harassment. This course will provide information that will help produce a healthy work environment that is free of harassment. It will also help you understand your role if you encounter harassment in the workplace. The content in this course is applicable to all employees.

Dementia gradually destroys the areas of the brain responsible for sending and receiving messages, making communication difficult. There are guidelines that you can follow to ensure effective communication with persons with dementia, even those who have severe cognitive impairments. In this course, you will learn how to understand the person with dementia by knowing them as an individual and recognizing common speech patterns, how persons with dementia use behaviors for communicating discomfort, and the communication strategies you can employ to ensure the person receives your message.

This nursing leadership module educates nurses about trends in the healthcare industry, discusses skills nurses can learn to influence change, and challenges every nurse to become a strong leader and a supportive team member.