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About Advance Directives
Advance directives are legal documents with instructions that apply if an adult is not able to make decisions about their own healthcare. They are meant to ensure that a person’s values related to dying, quality of life, and other relevant matters are honored.
Identify the most common types of advance directives and find out if a person has made them.
Explain how advance directives can improve quality of life, even at the end of life.
Adverse Events and Medical Errors: Response and Analysis
This course will address the importance of reporting errors for prevention of future adverse events and improved patient safety, as well as the role of root cause analysis (RCA) as an investigation tool for identifying the underlying systems failures that may have led to the error. It will also examine the benefits and barriers to reporting and the role of healthcare culture in reporting. Finally, it will explain the basic process of reporting that is common in most healthcare organizations.
Describe the systems approach to medical errors and how it increases the likelihood that errors are reported.
Understand the benefits of reporting errors, especially the importance of reporting errors for patient safety improvements.
Identify the barriers to reporting errors and the role that healthcare culture plays.
Explain the basic process of reporting errors in a healthcare organization.
Explain the purpose of RCA, and describe the guidelines for the use of this investigation tool.
Disclosure of Unforeseen Outcomes
Medical errors and unanticipated outcomes not only have the potential for devastating consequences, but they are a relatively common occurrence in healthcare. Accordingly, providers must be well-versed in understanding the basic steps of disclosing these events to patients and their families, as well as the legal ramifications of such action. Fortunately, there are models and ethical frameworks that help guide these decisions and conversations, but every provider must determine the approach that is best for their practice.
Understand the basic steps of the disclosure process, the ethical frameworks for disclosure, and the pragmatic, regulatory, and legal reasons for disclosure.
Explore the emotional and psychological effects of medical errors on providers and patients.
Employee Wellness: Caregiving Side Effects
Caregiving demands a tremendous amount of compassion and empathy. While this can be incredibly rewarding, it can cause some adverse side effects. The goal of this course is to provide all staff with an overview of caregiving side effects.
Recognize the signs and symptoms of caregiver stress.
Apply practical methods to address the symptoms of caregiver stress.
Employee Wellness: Managing Stress
Stress is part of everyone’s life. That’s not necessarily a bad thing. A certain level of stress is healthy because it motivates you to be productive. However, too much stress can do the opposite, leaving you feeling drained and irritable. You can’t escape stress, but you can learn to respond to it differently.
The goal of this course is to teach employees how to identify triggers and develop a personal stress management plan.
Identify at least three common causes of stress in the workplace.
Describe at least two techniques to manage and decrease your own stress.
Medical Record Documentation and Legal Information for CNAs
Documenting care is just as important as providing care. This course discusses the purpose of the medical record and documentation. It also describes documentation practices and legal standards that affect the certified nursing assistant.
This course provides direct care workers in post-acute care education on documentation and legal aspects of care.
Discuss the purpose of the medical record and documentation.
Identify at least two documentation practices used to avoid errors.
Explain the legal standards that affect the certified nursing assistant.
Nurse Self-Advocacy in Perilous Working Conditions
The nursing profession is fraught with anxiety and intimidation, which hinders the ability of nurses to assert themselves, voice their needs, and advocate for their patients. New or inexperienced nurses may encounter significant challenges related to their work environment and may need support and education to learn how to recognize unhealthy work environments and affect positive change.
The goal of this course is to teach new nurses how to recognize unhealthy work environments, as well as how to advocate for themselves and practice self-care.
Identify barriers to a healthy work environment and differentiate between different forms of violence.
Apply strategies to promote a healthy work environment.
Recognize signs of burnout and practical self-care strategies.
Quality Nursing Documentation in the Digital Age
This course reviews the concept of high-quality documentation and how it relates to technology and patient privacy. Most documentation takes place within electronic health records (EHRs) and healthcare professionals must understand how to practice high-quality documentation in the digital age. There are challenges with technology but also many exciting developments that can improve nurse documentation. This course reviews how healthcare professionals can reduce the risk of patient confidentiality breaches and cybercrimes.
Recall the criteria for high-quality documentation.
Describe technology’s impact on nursing documentation.
Identify privacy and security issues with documentation.
Self-Care Strategies for Frontline Professionals
Healthcare and behavioral health professionals providing services on the front lines of a sustained health crisis are exposed to traumatic events on a regular basis. Staff deemed essential have little escape from the grueling demands of their daily work. Professional self-care routines are often insufficient or seemingly impossible during times of heavy demand. Without healthy work-life balance, effective self-care practices, and social connection, maladaptive coping mechanisms may surface or return. Many professionals experience feelings of helplessness when, despite their best efforts, they are unable to provide clinical solutions for their clients or patients. Based on what is known about trauma, it is imperative for professionals to effectively address self-care needs in a timely manner, for themselves and for those they serve.
Define the psychological and biological effects associated with trauma and stress reactions.
Identify signs and symptoms of moral injury, vicarious trauma, secondary traumatic stress or compassion fatigue, and burnout.
Recall methods to enhance psychological resilience via self-care practices that can be applied to work and/or home.
Writing Incident Reports
Writing incident reports is an important part of providing direct support services. Your reports help the person's support team respond effectively to their needs and keep them safe in the future.
The goal of this course is to teach DSPs in IDD settings the key elements of an incident report, why they are important, and how to write them effectively.
Recall the purpose and key elements of an incident report.
Identify strategies used to document and report incidents effectively.
Differentiate between effective and ineffective incident reports.