Make a Payment

The following information was designed to answer your statement and billing-related questions. If you have additional questions, please contact us at [email protected] or (800) 962-1399. 

Frequently Asked Questions

How are service charges calculated?

The service charge of 2.5% is based on the current installment due for monthly payment plans. Please be aware that if the monthly installment is not paid, the current installment due will increase, as will the calculated service charge. There is no service charge for quarterly, semi-annual, and annual payment plans.

When is the statement produced?

Physicians Insurance prints and mails statements around the 10th of each month, 21 days before each installment due date.

What should I do if I am waiting for an endorsement or cancellation to be processed?

Please pay what the current bill indicates. Any premium changes as a result of endorsements, cancellation, or extended reporting endorsements (tail) will be accounted for on future statements.

Whom do I contact with specific questions?

Your billing questions may be answered in the FAQs below. If not, you can contact us at (800) 962-1399, or via e-mail.

  E-mail the Finance Department at [email protected] for:

  • Account-balance inquiries
  • Payment verification
  • Invoice copies
  • Online payments

  E-mail the Underwriting Department at [email protected] for: 

  • Effect of policy changes
  • Premium amounts/premium changes
  • Rating/coverage questions

What will happen if I overpay, underpay, or miss a payment?

If you overpay, the difference will be credited to your next installment (minimum due).

If you underpay, your account may become delinquent.

If you miss a payment, a representative of Physicians Insurance A Mutual Company may contact you by mail or phone. If your account continues to be delinquent, you will receive a written notice of cancellation for nonpayment of your premium.

I have a clinic summary statement. What if I want to pay a different amount?

All clinics with a summary statement receive a copy of the detail statement, listing those providers with a premium due or premium credit. If what you are paying is different from the amount due we ask that you record the amount you intend to be applied to each individual on the return copy. If mailing your payment please enclose these changes in the envelope with your check. If you are using our E-Payment Service, please email [email protected].

What are the billing frequency options?

There are four options available:

  1. Monthly - totaling 11 monthly installments, which bears a 2.5% service charge per installment
  2. Quarterly - no service charges
  3. Semi-annual - no service charges
  4. Annual - no service charges

WAYS TO PAY

Online Payment

All you need is your account number and billing ZIP code to sign up for email notifications, review your invoice, pay online, and/or set up recurring payments.

Instructions for Online Payment Enrollment (PDF)

PAY ONLINE NOW

By Check

If paying for a group, please include your itemized Account Detail Statement to clarify your final payment amount. Mail to:

Physicians Insurance A Mutual Company
PO Box 84453
Seattle, WA 98124-5753

Instructions for One-time Payments (PDF)

By Phone

To pay 24/7 through our secure voice response system, have your account number, amount due, billing statement zip code, and your credit or debit card information.

Instruction for Paying by Phone (PDF)

Call (888) 675-1383