The following information was designed to answer your statement and billing-related questions. If you have additional questions, please contact us at talktous@phyins.com or (800) 962-1399.
NOTE: Effective 4/13/20, Physicians Insurance is waiving the 2.5% service fee on monthly installment billing plans for the remainder of the year. This applies to all policyholders in all states. We are also allowing policyholders to transition from a quarterly installment plan to a monthly plan in order to provide them with cash flow relief; arrangements for this type of transition should be made directly with the underwriting department. (Note: Invoices printed April 13th do not include service fees.)
Your billing questions may be answered in the FAQs below. If not, you can contact us at (800) 962-1399, or via e-mail.
E-mail the Finance Department at billing@phyins.com for:
- Account-balance inquiries
- Payment verification
- Invoice copies
- Online payments
E-mail the Underwriting Department at underwriting@phyins.com for:
- Effect of policy changes
- Premium amounts/premium changes
- Rating/coverage questions
If you overpay, the difference will be credited to your next installment (minimum due).
If you underpay, your account may become delinquent.
If you miss a payment, a representative of Physicians Insurance A Mutual Company may contact you by mail or phone. If your account continues to be delinquent, you will receive a written notice of cancellation for nonpayment of your premium.
All clinics with a summary statement receive a copy of the detail statement, listing those providers with a premium due or premium credit. If what you are paying is different from the amount due we ask that you record the amount you intend to be applied to each individual on the return copy. If mailing your payment please enclose these changes in the envelope with your check. If you are using our E-Payment Service, please email billing@phyins.com.
There are four options available:
- Monthly - totaling 11 monthly installments, which bears a 2.5% service charge per installment
- Quarterly - no service charges
- Semi-annual - no service charges
- Annual - no service charges
The service charge of 2.5% is based on the current installment due for monthly payment plans. Please be aware that if the monthly installment is not paid, the current installment due will increase, as will the calculated service charge. There is no service charge for quarterly, semi-annual, and annual payment plans.
Physicians Insurance prints and mails statements around the 10th of each month, 21 days before each installment due date.
Please pay what the current bill indicates. Any premium changes as a result of endorsements, cancellation, or extended reporting endorsements (tail) will be accounted for on future statements.